Consultor Salesforce (L2C (Lead to Cash)

Everscale Group; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global technology solutions provider is seeking a qualified Salesforce Deployment Leader to drive the end-to-end deployment of Salesforce modules in Mexico. The ideal candidate will have a strong background in project management and stakeholder engagement, along with 3+ years of relevant experience. Fluency in Spanish and English is required, with remote working flexibility available.

Formación

• 3+ years of experience in CRM deployment or sales operations.
• Ability to understand business functionality and translate it into application requirements.
• Proven experience with Agile or hybrid deployment methodologies.

Responsabilidades

• Lead end-to-end deployment of Salesforce modules for Field Sales and Customer Care.
• Drive change management initiatives for successful user adoption.
• Define KPIs and success metrics for deployment aligned with the business.

Conocimientos

Salesforce Deployment

Project Management

Stakeholder Engagement

Fluent Spanish

Fluent English

Educación

Bachelor's degree in Business, IT, Engineering, or related field

Herramientas

Salesforce (Sales Cloud, Service Cloud, or Field Service)

Descripción del empleo

Overview

Duration: Initial 6-month contract with possible extension for 2026. Location: Remote – anywhere in Mexico.

Responsibilities

• Salesforce Deployment Leadership
• Lead end-to-end deployment of Salesforce modules for Field Sales and Customer Care.
• Collaborate with global and regional IT, business stakeholders, and external partners.
• Ensure alignment with global architecture and data governance standards.
• Change & Adoption Management
• Drive change management initiatives in collaboration with the Project Manager to ensure successful user adoption.
• Deploy training plans, onboarding materials, and support structures for field and care teams, tailored to the Mexican market.
• Process Optimization
• Identify and implement process improvements enabled by Salesforce capabilities.
• Harmonize workflows across sales and customer service functions.
• Stakeholder Engagement
• Act as the primary point of contact for local business teams.
• Conduct feedback sessions and continuous improvement loops.
• Performance Tracking
• Define KPIs and success metrics for deployment aligned with the business.
• Monitor system usage, data quality, and business impact post-implementation.

Qualifications

• Bachelor’s degree in Business, IT, Engineering, or related field.
• 3+ years of experience in CRM deployment or sales operations.
• Strong project management and stakeholder engagement skills.
• Fluent in Spanish and English.
• Ability to understand business functionality and translate it into application requirements
• Excellent understanding of business complexity and project interdependencies
• Intellectual curiosity and the ability to question thought partners across functional areas
• Ability to partner with multiple stakeholders and influence project decisions
• Proven experience with Salesforce (Sales Cloud, Service Cloud, or Field Service).
• Experience in the CPG or FMCG industry.
• Familiarity with Agile or hybrid deployment methodologies.
• Certification in Salesforce or Change Management (e.g., Prosci).