Collections Specialist - Delinquent Debt Recovery

Concord Servicing; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading financial service provider in Mexico City is seeking a dedicated Collections Agent. The role involves outbound collection calls, documenting customer accounts, and resolving customer complaints. Ideal candidates will have call center experience, strong communication skills, and be fluent in English. The position offers a competitive salary of 10,600 and additional benefits including bonuses, food vouchers, and medical insurance.

Servicios

Guaranteed Bonus

Food Vouchers

Medical Insurance

Life Insurance

Dental Insurance

Formación

• Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
• Must be willing and able to work in excess of 40 hours per week when business conditions make it necessary.

Responsabilidades

• Outbound collection calls on accounts from 16 – 180 days delinquent.
• Speak to debtors on behalf of the client explaining amounts owing and determining a plan of action.
• Document customer accounts in an accurate and timely manner.

Conocimientos

Call center/collections experience

Excellent analytical and communication skills

Knowledge of loan calculations

Bilingual (English/Spanish)

Herramientas

Word

Excel

Microsoft Outlook

Descripción del empleo

A leading financial service provider in Mexico City is seeking a dedicated Collections Agent. The role involves outbound collection calls, documenting customer accounts, and resolving customer complaints. Ideal candidates will have call center experience, strong communication skills, and be fluent in English. The position offers a competitive salary of 10,600 and additional benefits including bonuses, food vouchers, and medical insurance.