Collections Agent DTFS

Daimler Truck; Ciudad de México; Presencial; MXN 150,000 - 200,000; Jornada completa

Descripción de la vacante

A leading financial services company in Mexico City is seeking a Collections Agent to manage accounts, resolve customer inquiries, and collect payments. Candidates should have a Bachelor's degree and 1 year of relevant experience in collections. Proficiency in English is required. Join a company focused on customer-driven solutions and technological innovation.

Formación

• 1 year of customer-facing phone experience in collections.
• English (100% proficiency, C1-C2).

Responsabilidades

• Resolve customer service inquiries and address account concerns.
• Collect payments and implement effective payment solutions.
• Manage inbound and outbound call volume focused on Truck accounts.
• Build strong customer relationships through consultative interactions.
• Act as a liaison between customers and corporate departments.
• Field calls from customers in the U.S. and provide efficient service.
• Make outbound calls to assess reasons for non-payment.
• Perform skip tracing to locate clients and collateral.

Conocimientos

Negotiation and persuasion

Active listening

Strong communication skills

Educación

Bachelor's degree

Herramientas

Excel

Descripción del empleo

Overview

Daimler Financial Services Mexico, a branch of the Daimler Trucks group, offers financial solutions that adapt to the needs of our distributors, clients, and market. With over 25 years in Mexico, we have focused on building an excellent reputation of service through technological innovation, digital evolution, and a customer-oriented approach. We are committed to offering excellent financial services that give value to our trademarks, distributors, clients, collaborators, and all our community where we live and work.

Position

Collections Agent DTFS

This position requires a customer-focused collections professional to manage accounts within the 0-30-day delinquency range, with abilities in customer service and collections.

Responsibilities

• Resolve customer service inquiries and address account concerns.
• Collect payments and implement effective payment solutions.
• Manage inbound and outbound call volume with a focus on servicing Truck accounts.
• Build strong customer relationships through consultative interactions and value-added services.
• Act as a liaison between the customer and various corporate departments.
• Field calls from Daimler Truck small business customers in the United States and provide agile, efficient, and caring service to solve their concerns or provide clear guidance as to the status of their accounts.
• Make outbound calls to small business customers who have reached the early-delinquency bucket to assess reasons for non-payment and help them regularize their delinquency.
• Perform skip tracing to locate clients and/or collateral by obtaining contact information and addresses for delinquent customers through authorized means.

Qualifications

• Bachelor’s degree.
• Languages: English (100% proficiency, C1-C2).
• Work Experience: 1 year of customer-facing phone experience in collections.
• Hard Skills: Excel (basic to intermediate).

Skills

• Negotiation and persuasion
• Active listening
• Strong communication skills to collaborate with Collections Leadership, agents, and business System Owners.

Our Convictions

• Excellence
• People Always
• Sustainability
• Customer Driven
• Shared Values

Diversity and inclusion are valued; we do not discriminate based on ethnicity, nationality, gender, race, age, disability, religion, or other protected characteristics. Diversity strengthens our culture and helps Daimler Financial Services remain a top global company.

Additional Information