Collections Agent

Redial BPO; Ciudad de México; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A debt collection agency in Mexico City is seeking Outbound Call Center Agents. Candidates will make outbound calls to consumers regarding debts, following compliance scripts, with a focus on negotiation and customer rapport. The ideal candidate has at least one year of call center experience and strong communication skills. This role offers various employee benefits and a structured work schedule.

Servicios

Caja de ahorro

Employee discount

Possibility of indefinite contract

Referral program

Formación

• At least 1 year of call center experience required.
• Previous financial services or collections experience preferred.

Responsabilidades

• Make outbound calls to verify right party contacts.
• Review account delinquency dates and balances.
• Follow compliance-approved scripts during calls.
• Conduct follow-up calls for non-willing consumers.
• Handle objections to collect payments.

Conocimientos

Strong verbal and written communication skills

Collections and negotiation skills

Attention to detail

Ability to follow structured scripts

Proficiency with Microsoft Office Suite

Experience with CRM systems

Descripción del empleo

🌟 Join Our Collections Team in Tijuana! 🌟

We are looking for enthusiastic and collections-driven Outbound Call Center Agents to join our dynamic team!

Agents are responsible for making outbound calls to consumers that are in debt with a single or multiple clients. Following strict opening scripts based on FDCPA compliance guidelines, agents are tasked to review each consumer’s account and provide the best options to begin working on their debts. Negotiation, active listening and critical thinking skills are key to the success of this activity, since they do face rejection constantly, the task is to build rapport and have the consumers engaged long enough in the call to provide payment plan or settlement options.

Schedule:

• Monday to Thursday: 5:00 am to 3:00 pm, Fridays: 5:00 am to 9:00 am

Key Responsibilities

• Outbound calls to consumers and verify right party contacts.
• Receive transfer calls from agents stationed at an office, to handle consumers assigned to Mexicali branch.
• Review and validate account delinquency dates and principal balances.
• Follow compliance-approved scripts when communicating with applicants to ensure they are FDCPA compliant.
• Update important account information.
• Conduct follow-up calls for consumers that are not willing to make payments in the moment.
• Handle rebuttals and overcome objections to collect payments on the spot or postdate them.
• Provide accurate notes and exhaust all efforts towards settlement offers based on client guidelines.

Qualifications/Experience

• At least 1 year of call center experience (required).
• Previous financial services, collections, or cold call sales experience preferred. (6 months – 1 year experience)

Skills

• Strong verbal and written communication skills (English required; bilingual preferred).
• Ability to follow structured scripts while building rapport.
• Strong collections and negotiation skills.
• Proficiency with Microsoft Office Suite and CRM systems.
• Strong attention to detail and compliance.
• Ability to work independently and meet daily, weekly and monthly collection targets.

Benefits:

• Caja de ahorro
• Descuento de empleados
• Opción a contrato indefinido
• Programa de referidos

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.