Client Services, Consultant

Medallia; Ciudad de México; Presencial; MXN 540,000 - 721,000; Jornada completa

Descripción de la vacante

A leading Experience Management company is seeking a Professional Services Analyst to support the technical design and delivery of Experience Management solutions. This role involves configuring the platform based on customer requirements, supporting quality assurance and user acceptance testing, and collaborating with client teams to resolve technical issues. Candidates should have at least 1 year of experience in client management and preferably a quantitative degree. This position is located in Mexico City.

Formación

• 1+ years of experience managing and retaining clients leveraging software.
• Comfort with technical concepts and self-guided learning.
• Ability to work independently on low to medium complexity assignments.

Responsabilidades

• Collect customer requirements and create technical specifications.
• Configure the Medallia platform to meet customer requirements.
• Support QA, client UAT, and launch processes.

Conocimientos

Client management

Technical problem-solving

Empathy for client challenges

Relationship building

Communication

Educación

Bachelor’s degree or equivalent experience

Degree in engineering, computer science, statistics, or economics

Herramientas

JavaScript

XML

HTML

CSS

APIs

Descripción del empleo

Overview

Medallia is the pioneer and market leader in Experience Management. Our award‑winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Function

The Professional Services team deploys and manages the Medallia feedback platform for leading global companies across retail, financial services, hospitality and high tech. As a member of the team, you will partner with senior decision makers at some of Medallia’s largest clients on a mission critical task—helping them improve in the eyes of their customers. You will work with cutting‑edge technology and tackle real business problems and gain exposure to software implementation and servicing to enhance a huge enterprise’s customer experience. In addition, you will work with great colleagues. You will develop your customer‑first mindset, learn about positioning compelling product features to customers, and manage our product delivery against customer needs. Most importantly, you get to build: build a great company, build awesome relationships and programs with our customers and colleagues all while building an exciting new industry.

The Role

As a Professional Services Analyst you will support the technical design and delivery of Experience Management solutions for customers. You will develop and apply your expertise with Medallia’s product offerings to deploy solutions that meet our customers’ business needs. You will collect and document technical requirements and specifications in collaboration with senior team members, configure the Medallia platform, and support Quality Assurance (QA), User Acceptance Testing (UAT), and launch processes with customers to ensure successful technical outcomes.

Responsibilities

• Collect customer requirements and create technical specifications.
• Configure the Medallia platform to meet customer requirements.
• Support QA, client UAT, and launch processes.
• Provide support in client meetings by leveraging in-depth knowledge of Medallia’s platform capabilities.
• Partner with client teams to resolve technical issues/inquiries.

Qualifications

Minimum Qualifications

• 1+ years of experience successfully managing and retaining clients while leveraging software.
• Bachelor’s degree, or equivalent experience, with demonstrated interest in technology, including comfort with technical concepts and self‑guided learning.

Preferred Qualifications

• Exposure to common web technologies, such as JavaScript, XML, HTML, and CSS, and integration technologies/protocols (APIs, REST, HTTP, SFTP, etc.).
• Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.).
• Bachelor’s degree in quantitative/analytical degree, such as engineering, computer science, statistics, or economics.
• Ability to work independently on low to medium complexity assignmentsli>
• Passion for helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders.
• Ability to understand, synthesize, and translate between business problems and technical concepts.
• Growth‑minded; desire for continuous learning and proactively driving initiatives for improvement.
• Thrives in a high‑growth, fast‑paced environment.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at [e-mail]. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.