Client Management - Global Payment Solutions (GPS)

HSBC; Baja California; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global financial services provider in Mexico, Baja California, is seeking a professional to deliver post-sales support for Global Payments Solutions. The role involves managing client experiences, providing recommendations, and ensuring a risk-aware culture in client management. Strong communication skills and the ability to engage with stakeholders are essential. This position offers an opportunity to positively influence customer care in the financial industry.

Responsabilidades

• Manage the end-to-end client management process providing a positive onboarding experience for customers.
• Use expertise to provide credible observations and recommendations.
• Communicate complex information simply for better understanding.
• Adapt to balance and prioritize demands from the team and stakeholders.
• Engage with colleagues to meet customers' needs at first contact.
• Understand clients' needs to improve offerings.
• Provide guidance to junior team members.
• Deliver fair outcomes for customers and ensure orderly market operation.
• Develop a risk-aware client management culture.

Descripción del empleo

Overview

The role is responsible for the delivery of post-sales support to CIB clients, across a full range of Global Payments Solutions (GPS) products.

The role incorporate Client Service.

Responsibilities

• Manage the end-to-end client management process providing a positive and professional onboarding/client experience for customers.
• Use professional and technical expertise to provide credible observations and recommendations to others.
• Put highly complex and/or technical information into simple terms so that stakeholders can easily understand it.
• Continuously adapt to balance and prioritise different demands of the team and requirements from multiple directions and stakeholders.
• Understand and describe which products and channels relate to specific customers.
• Actively engage with colleagues across HSBC to ensure that all customer’s needs are met at the first point of contact.
• Help to understand clients' needs in order to improve our offering to existing customers.
• Provide guidance and supervision to junior team members.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
• Contribute to the development and implementation of a risk aware client management culture.