Channel & Retail Customer Service Specialist

3M; León; Presencial; MXN 360,000 - 541,000; Jornada completa

Descripción de la vacante

A leading manufacturing company is seeking a Customer Service Representative for its Channel and Retail Business in León, Mexico. This role requires building relationships with channel partners, addressing service needs, and driving customer satisfaction. The ideal candidate has 3-4 years of experience in customer service, proficient in data analysis using Power BI and possesses strong communication and interpersonal skills. This position emphasizes collaboration across multiple internal stakeholders and continuous improvement of service quality.

Formación

• 3-4 years of work experience in customer service roles.
• Domain expertise in Customer Service operations.

Responsabilidades

• Own relationships with channel partners and improve service delivery.
• Drive customer order fulfillment and address complaints.
• Collaborate with internal functions to meet customer needs.

Conocimientos

Customer orientation

Strong analytical skills

Communication skills

Teamwork

Problem-solving

Educación

Graduate from college/university

Herramientas

Power BI

Descripción del empleo

A leading manufacturing company is seeking a Customer Service Representative for its Channel and Retail Business in León, Mexico. This role requires building relationships with channel partners, addressing service needs, and driving customer satisfaction. The ideal candidate has 3-4 years of experience in customer service, proficient in data analysis using Power BI and possesses strong communication and interpersonal skills. This position emphasizes collaboration across multiple internal stakeholders and continuous improvement of service quality.