CBS Order to Invoice Analyst

Colgate-Palmolive; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global consumer products company is seeking an individual for a Customer Service role in Mexico City. The successful candidate will manage order fulfilment processes and collaborate with local teams to ensure effective service delivery. Requirements include a Bachelor’s degree in Industrial Engineering, Logistics, or Business Administration, along with a year of relevant experience and advanced English skills. The role offers an opportunity to be part of a caring and inclusive workplace committed to providing exceptional service.

Servicios

Inclusive workplace

Career development opportunities

Formación

• Bachelor’s degree in a relevant field is required.
• 1 year of experience in Customer Service or Logistics is necessary.
• Advanced English proficiency is required.

Responsabilidades

• Develop effective internal communications for order fulfilment.
• Collaborate with local teams to resolve order issues.
• Support service goals for assigned customers.
• Highlight delivery issues for follow-up.
• Analyze KPIs and take corrective actions.

Conocimientos

Customer Service

Order Fulfillment

Logistics

SAP

Advanced Excel

Educación

Bachelor’s degree in Industrial Engineering

Logistics

Business Administration

Herramientas

SAP - SD

Domo

Sigma

Descripción del empleo

No Relocation Assistance Offered

Job Number #171152 - Del.Miguel Hidalgo, Mexico City, Mexico

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Responsibilities

• Develop effective internal customer communications and relations to facilitate effective order to invoice fulfilment.
• Collaborate with local Customer Development Teams (CDTs) and Logistics to investigate and resolve order management and delivery issues.
• Responsible for supporting the achievement of all service goals for assigned customers.
• Highlight delivery and distribution issues to Logistics for follow-up and corrective action. Communicate any special internal customer requirements to Logistics.
• Support and carry out all sales policies (terms and conditions) with customers.
• Analyze and collaborate with local CDTs to settle appropriate action to resolve issues relative to customer returns and refusals and its follow-up Logistics execution.
• Work with local CDTs and Logistics to eliminate supply chain inefficiencies and reduce costs in the order to invoice process (e.g. execution of plant direct shipments, pallet layer shipping efficiencies, elimination of out of territory shipments, order consolidations, etc.)
• Use SAP order processing and fulfilment applications to handle and efficiently complete the order to invoice process while minimizing manual intervention (“touches”).
• Accountable for the CS Key Performance Indicators analysis and results and taking corrective action when necessary to improve service or highlight supply chain issues. Operates within Customer Service guidelines and Distribution networks to optimize service and delivery costs.
• Prepare periodic (Weekly & Monthly) customer service and cost to serve updates for distribution to local and division CDTs and CS&L management.

Requirements

• Bachelor’s degree in Industrial Engineering, Logistics, Business Administration or related field.
• 1 year of experience in Customer Service/ Order Fulfillment, Planning or Logistics.
• Advanced English level.

Nice to have requirements

• Desirable experiencie using SAP - SD.
• Desirable advanced Excel.
• Desirable experience using Domo, Sigma

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form (https://docs.google.com/forms/d/e/1FAIpQLSdaxk_eF4utznQoVHlxmL9jVFJbOkM4Oe5CAdKOg-h9EPdLfg/viewform) should you require accommodation.

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