Camp.us — IT Hero

Brands&People; Monterrey; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A creative workspace in Monterrey is seeking an IT Hero to ensure all technology functions efficiently. You will manage tech support, monitor network health, and assist staff with technical challenges. The ideal candidate has over 2 years of experience in technical support, strong analytical skills, and excellent interpersonal abilities. This role offers a hybrid work schedule and various perks, including vacation and personal time off.

Servicios

Hybrid Schedule (Mon-Thurs in office, Fri remote)

12 vacation days after the 1st anniversary

Early Friday shift ends 2 hours early last Fri of the month

4 personal hours monthly

5 sick days per year

Formación

• 2+ years experience in Technical Support.
• Strong technical background.
• Capable of explaining complex information in simple terms.
• Loves order and structure.
• Good analytical skills.
• Up-to-date technical knowledge.
• Good customer care skills.
• Accurate record-keeping.

Responsabilidades

• Maximize hardware, software, and network capabilities.
• Provide fast, friendly technical assistance.
• Monitor network health proactively.
• Manage and set up hardware for new hires.
• Identify and manage software licenses.
• Ensure all printers are operational.
• Maintain online inventory of equipment.
• Document technical knowledge.
• Troubleshoot audio-visual issues during events.
• Educate community on backup processes.

Conocimientos

Technical Support

Analytical skills

Communication

Problem-solving

Interpersonal skills

Descripción del empleo

IT Hero

Camp.us is the home of our creative companies.

Brands & People, Novak Innovation, School of Change, Nobody and -1.

About you

We are terrified by 3 things: slow wi‑fi, no internet signal, or computers crashing. We need a specialist who saves the day. You are the first person we will come to: an IT hero.

We love a friendly, neat, organized and functional home. Camp.us is a unique workspace designed to host our staff, clients, guests and creative community. The functionality of a workspace reflects the culture of the people within it. You are a key member of our team making sure all Camp.us technology works 100%.

Key responsibilities

• Tech Management

  Your main objective in Tech Management is to maximize hardware, software and network capabilities. After analyzing all staff technical needs in collaboration with our Camp.us Host you will diagnose, plan, make recommendations, roll‑out and monitor solutions for technical issues. You make sure our brand culture is expressed by transforming technical problems into simple, smart solutions.

• Tech Support

  Your daily objective in Tech Support is to provide fast, friendly assistance and address the root cause. You help users troubleshoot technical issues and provide actionable tips to resolve the problem. You provide technical guidance to all staff members, basic help and in‑depth technical support. You make sure all IT tickets are resolved as quickly as possible. You direct vendors for the quick identification and resolution of escalating issues.

• Network

  Actively monitor the network health and propose solutions to potential problems before they happen. Maintain network performance by performing network monitoring and analysis, and performance tuning; troubleshoot network problems; escalating problems to vendor. Troubleshoot and resolve LAN & wireless network issues. Secure the network, developing network access, monitoring controls and evaluations.

• Hardware

  Identify hardware lifecycle upgrade; determine upgrade path. Plan, make recommendations, buy and set up hardware for new hires.

• Software

  Identify software lifecycle upgrade; determine upgrade path. Identify and install suitable software for new hires. Manage online licenses.

• Printers

  Manage, install and upkeep all printers around Camp.us. You make sure everyone can print around Camp.us without friction.

• Inventory

  Keep an online inventory of all hardware and software assigned to each team member. Keep an online inventory of all telephones, network equipment, printers and AV equipment.

• Documentation

  Document technical knowledge in the form of playbooks and maps.

• Special Events

  Troubleshoot and resolve audio‑visual issues in meetings and special events.

• Cloud Habits

  Take care of our work and information, making sure each member of our community understands the backup process.

Experience & Requirements

• 2+ years experience in Technical Support.
• Strong technical background.
• Capable of explaining complex information in simple, clear terms.
• Loves order and structure. Logical thinker.
• Good analytical and problem‑solving skills.
• Up‑to‑date technical knowledge.
• Good interpersonal and customer care skills.
• Accurate record‑keeping.

Critical Behaviors for Success

We have four goals and principles for everyone in our teams: Autonomy, Ecosystem‑Thinking, Impact, and Personal Transformation. A person who thrives in our culture, understands and behaves according to these four principles will:

Autonomy – You do what you love. You love what you do. You find ways to make things happen while distributing activities, time and energy. Credibility is earned through execution and getting things done. You get into the details and deliver results. You’re always ready to get hands‑on all aspects of the daily needs. Pragmatism and outcome orientation are valued. You start early and finish early with no pending issues. You channel high levels of energy to specific tasks and finish what you start. You act like an adult at all times. No one will baby‑sit you or your work.

Ecosystem‑Thinking – You love working with people. Foster harmony in the team and share Good Vibes Only. You’re an example of commitment, teamwork, and solidarity. You manage your time and energy so that everyone’s personal life is respected. Don’t assume anything, ask again. Clarify doubts and simplify things. Be honest about your status and whether you’ll make it in time or not. Always be clear and transparent along the journey. Share lessons learned and victories won with everybody, everyday. Ask for feedback from teammates and take them in a mature and constructive way. You provide constructive, honest, and respectful feedback on time. You are observant, proactive, and eager to learn. You respect everyone’s role in the journey.

Personal Transformation – You pledge to positively transform yourself. You’re constantly searching for new abilities to acquire. You enjoy sharing knowledge with others. You are curious and keep exploring new journeys to explore. You love challenging yourself.

Impact – You believe your work can change the world. You understand data and feel comfortable working with it. You sustain your work on real information. You’re able to clarify the outcomes that can be expected from your work.

Perks & Compensation

Working hour: 8:00 AM — 5:00 PM

Hybrid Schedule (Monday to Thursday in the office, Fridays remote)

12 vacation days after your 1st anniversary, 14 days on your 2nd anniversary and then 16 days from your 3rd anniversary onward.

Winter Break: last week of the year.

Spring Break: Thursday and Friday on holy week.

Early Friday: shift ends 2 hours early last Friday of every month.

4 hours per month to use on personal matters.

5 sick days per year.