Call Center Sin Experiencia

Buscojobs México; Estado de México; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A client-focused company is seeking a Call Center Representative in Mexico City. The role involves handling inbound calls, assisting customers with banking inquiries, and maintaining accurate documentation. Ideal candidates have 6–9 months of call center experience, with strong English skills (B2+ to C1) and excellent customer service abilities. Offer includes a 10-hour shift schedule with breaks included.

Formación

• 6–9 months of call center experience, preferably in BFSI.
• English proficiency level B2+ to C1.
• Must reside within 1.5 hours of the site.

Responsabilidades

• Handle inbound voice calls with professionalism.
• Document all interactions in the client’s system.
• Assist customers with questions, transactions, and escalations.

Conocimientos

Customer service

Problem-solving

Communication

Adaptability to client systems

Descripción del empleo

Call Center Representative - Coforge (Mexico City, On-site)

We at Coforge are hiring a Call Center Representative with the following skillset:

• Handle inbound voice calls with professionalism and customer focus.
• Provide support on the following products and services:
• Checking & Savings Accounts
• Debit Cards
• Online Accounts & Mobile Banking
• Bill Pay & Mobile Deposits
• Loans & Mortgages
• Other voice-related tasks as mutually agreed upon.
• Inform customers of account status and complete maintenance requests (payments, balance transfers, etc.).
• Assist customers with questions, transactions, and escalations, ensuring timely resolution.
• Document all interactions in the client’s system with accuracy and compliance.

Requirements

• 6–9 months of call center experience (BFSI experience preferred).
• English proficiency: B2+ to C1.
• Must live within 1.5 hours of the site.
• Ability to work a 10-hour shift within hours of operation (6:00 AM – 4:00 PM).
• Comfortable with schedule: two 15-minute breaks and one 30-minute lunch.
• Strong customer service, problem-solving, and communication skills.
• Ability to adapt to client systems, policies, and compliance requirements.

Location: Mexico City (on-site)

Schedule: 10-hour shifts, Monday to Saturday (with one weekday off)

Hours of Operation: 6:00 AM – 4:00 PM

Experience Required: 6–9 months in a call center environment

English Level: B2+ to C1