BPO Quality Team Lead – Process & Audit Excellence

Taskus; Puebla de Zaragoza; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading digital services provider in Puebla is looking for a BPO Quality Analyst Supervisor to manage Client Analysts and uphold quality standards. The role involves conducting audits and collaborating with teams to improve operational processes. Candidates should have strong management skills, experience in call center campaigns, and proficiency in tools like Excel. This position offers the chance to contribute to operational excellence in a dynamic environment.

Formación

• Proven experience in managing teams within a BPO environment.
• Familiarity with quality assurance practices in service delivery.

Responsabilidades

• Supervise Client Analysts to uphold quality standards.
• Conduct regular audits to assess performance.
• Collaborate with various departments to enhance operational processes.

Conocimientos

Strong management skills

Experience in call center campaigns

Proficiency in analysis tools like Excel

Descripción del empleo

A leading digital services provider in Puebla is looking for a BPO Quality Analyst Supervisor to manage Client Analysts and uphold quality standards. The role involves conducting audits and collaborating with teams to improve operational processes. Candidates should have strong management skills, experience in call center campaigns, and proficiency in tools like Excel. This position offers the chance to contribute to operational excellence in a dynamic environment.