Bilingual (Spanish/English) Buyer

Colgate-Palmolive; San José Iturbide; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading consumer products company in Mexico is seeking a Call Center Advisor to manage incoming breakdown calls for equipment issues. The ideal candidate will have a Bachelor's degree in logistics, advanced English skills, and at least 1 year of Customer Service experience. This role involves close collaboration with drivers and vendors to ensure quick equipment repairs and maximize utilization, all while providing excellent customer support in a dynamic work environment.

Formación

• Must hold a Bachelor's degree.
• Must speak advanced English.
• 1+ years of experience in Customer Service is required.

Responsabilidades

• Answer incoming breakdown calls and resolve equipment issues.
• Maintain contact with drivers and vendors to expedite repairs.
• Ensure quick resolution of tire and equipment issues.

Conocimientos

Advanced English C1

Automotive and/or diesel mechanic knowledge

Excellent phone etiquette

Ability to multi-task

Ability to maintain relationships

Ability to work individually and as a team

Educación

Bachelor's degree related to logistics

Descripción del empleo

Call Center Advisor, Workshop and roadside services.

Job Objective

Under direct supervision, the position is responsible for answering incoming breakdown calls and resolving equipment issues with our drivers and vendors. The incumbent is required to make safe, cost-effective decisions to facilitate quick repairs in order to maximize equipment utilization.

Advanced English C1.

Workplace

Torre 2, Plaza Uptown Juriquilla, Queretaro

Salary

$18,500 MXN per month before taxes, No bonus.

Minimum Qualification

Bachelor's degrees related to logistics from Mexico.

Schedule

NOCTURNAL SHIFT ONLY: Wednesday 17:00 to 23:00 or 23:00 to 05:00, Thursday to Saturday 17:00 to 05:00, or Sunday to Tuesday 17:00 to 05:00 with change on Daylight Saving Time (horario de verano aún se aplica en EU.).

Key Responsibilities

• Incoming calls, gathering necessary information and routing them to company facilities or to an approved vendor for equipment repairs.
• Provide follow up to ensure problems have been handled in a timely manner.
• Maintain contact with the driver and vendors to ensure the repairs will be completed quickly and update Operations personnel as to equipment status.
• Locate the appropriate vendor closest to the breakdown to ensure minimum wait time, competitive pricing, and quality repairs to minimize cost; must receive management approval for repair expenditures exceeding $500.00.
• Quickly resolve tire and equipment issues related to breakdown, repair, and roadside assistance to ensure quality and safety of repairs, minimize cost, and maximize equipment utilization.
• Automotive and/or diesel mechanic knowledge, Ability to adapt to a dynamic work environment and shifting priorities and directives, Ability to effectively transmit, receive, and accurately interpret ideas through various mediums, Ability to process information with high levels of accuracy, Ability to establish and maintain effective relationships with personnel, customers and vendors, Ability to use time and resources efficiently and effectively, Ability to work both individually and as a team, Ability to meet or exceed customer needs and expectations to provide excellent service.

Customer Service

• Business Process Services (BPS), no IT experience nor IT educational background.

Activities

• Respond to incoming calls regarding customer service inquiries from the US and other international locations.
• Proficiency in English is required.
• Availability for full-time work in rotational shifts, with 9 hours shift.

Job Description

• Candidate need to complete Bachelor degree.
• Candidate need to speak advance English.
• Candidate should have 1+ years of experience in Customer Service.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.

Come to one of the biggest IT Services companies in the world! Here you can transform your career!

Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

Customer Service Representative, Onsite mode in Queretaro

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Qualifications

• At least 1 - 3 years' of relevant work experience.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.