Bilingúal Office Administrator

JLL; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading real estate services provider in Mexico City is seeking an experienced hospitality manager to oversee client operations. The role requires strong communication skills and an ability to manage vendor relationships effectively. The candidate should have a high school diploma and 2-3 years of experience in hospitality management. Key responsibilities include serving as a point of contact for client inquiries, ensuring a positive workplace environment, and managing service delivery excellence. This position offers a gross monthly salary of $35,000-$40,000 and various benefits.

Servicios

Direct hiring by the company

Base salary

Law benefits: IMSS, vacation time, vacation bonus, Christmas bonus

Life insurance + death benefit

Ongoing training with online courses

Corporate wellness program (Wellhub)

Annual Target Bonus

Formación

• Minimum of 2-3 years of experience in hospitality management.
• Ability to work with clients at all levels of an organization.
• Strong budget management skills.

Responsabilidades

• Serve as the initial point of contact for all client employee inquiries.
• Conduct routine walkthroughs of the workplace environment.
• Identify potential risks and escalate as appropriate.

Conocimientos

Fluent English

Vendor management

Communication skills

Analytical skills

Educación

High School diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

Overview

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

At JLL we have a great commitment to diversity, which is why we promote the inclusion of all people on equal terms; that is, we do not discriminate based on disability, sexual orientation, gender identity, sex, race, ethnic group, religion, and/or physical appearance.

Benefits

• Direct hiring by the company.
• Base salary
• Law benefits: IMSS, vacation time, vacation bonus, Christmas bonus.
• Life insurance + death benefit
• Ongoing training through an online platform with more than 15,000 courses available in several languages.
• Psychological, medical, nutritional, legal, financial, and veterinary counseling (remote)
• Wellhub: Corporate wellness program that offers access to gyms, online classes, nutritionists, and more.
• Annual Target Bonus

What this job involve?

This role is responsible for implementing the experience program at the client\'s site. This client-facing role combines your passion for service, brilliant people skills and enthusiasm for creating a hospitality-focused workplace environment.

Day-to-day responsibilities

• Work A dress: Blvd. Manuel Ávila Camacho, Polanco, 1ra. Sección, Miguel Hidalgo, Ciudad de México, 11510
• Work Schedule: Monday - Friday, 7am-4pm
• Gross Monthly Salary: $35,000-$40,000
• Work Modality: On site
• Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests
• Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations
• Actively monitor and maintain the front desk, lobby, and surroundings to ensure an environment that is safe, clean, organized, and reflects brand standards
• Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client.
• Strive to continually improve experience service performance.
• Achieve and exceed goals including performance goals, team goals and Clients\' goals and objectives.
• Work with key account and client stakeholders to organize, host, and operationalize key engagement events within the assigned client location to enhance experience.
• Visibly engaged and well known in the workplace while also walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained
• Receives and responds to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answered
• Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client’s operations occur
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies
• Assistance and flexibility with Client events as needed to ensure flawless delivery
• Provide administrative and operational excellence for soft services
• Implement and monitor standards of service to meet and exceed expectations
• Collaborate with all services within the facility and work with facilities management to ensure a safe and comfortable work environment
• Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns, and to ensure operations without incident
• Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the Client’s operations occur
• Perform ad hoc assignments and administrative support for seamless and timely delivery of services / Perform additional job duties, as requested

Desired experience and technical skills

• High School diploma or GED required
• Fluent English
• Minimum of 2-3 years experience in hospitality management experience
• Ability to work with clients at all levels of an organization.
• Strong vendor management experience.
• Budget management skills.
• Exhibits strong communication and listening skills.
• Exhibits initiative, responsibility, flexibility, and leadership.
• Must have strong analytical skills.
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook.

If this job description resonates with you, we encourage you to apply. We’re interested in getting to know you and what you bring to the table!

Location: On-site – Mexico, MEX

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you\'re pursuing.

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