Bilingual Network Support Engineer (EN/ES) — Hybrid

Megaport; Ciudad de México; Híbrido; MXN 457,000 - 642,000; Jornada completa

Descripción de la vacante

A leading networking service provider in Mexico City is seeking a Customer Support Engineer. This role involves troubleshooting complex networking issues for English-speaking customers and requires fluency in English and Spanish. The ideal candidate should have at least a year of experience, a relevant degree, and strong problem-solving skills. Join a dynamic team and enjoy flexible working environments and competitive compensation.

Servicios

Competitive Compensation Packages

Flexible working environments

Birthday Leave

Generous study and training program

Health and Wellness Program

Formación

• At least 1 year of hands-on experience in networking or IT support.
• Solid understanding of networking fundamentals.
• Comfortable collaborating with teams.

Responsabilidades

• Deliver high-quality customer support in English and Spanish.
• Troubleshoot network and account issues.
• Meet customer support KPIs and SLAs.

Conocimientos

Fluent in English and Spanish

Strong analytical and problem-solving skills

Effective communication

Attention to detail

Proactive and autonomous

Educación

Degree in Information Technology, Networking, or Telecommunications

Descripción del empleo

A leading networking service provider in Mexico City is seeking a Customer Support Engineer. This role involves troubleshooting complex networking issues for English-speaking customers and requires fluency in English and Spanish. The ideal candidate should have at least a year of experience, a relevant degree, and strong problem-solving skills. Join a dynamic team and enjoy flexible working environments and competitive compensation.