Bilingual Logistics Support Specialist — Night Shift

Colgate-Palmolive; San José Iturbide; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading consumer products company in Mexico is seeking a Call Center Advisor to manage incoming breakdown calls for equipment issues. The ideal candidate will have a Bachelor's degree in logistics, advanced English skills, and at least 1 year of Customer Service experience. This role involves close collaboration with drivers and vendors to ensure quick equipment repairs and maximize utilization, all while providing excellent customer support in a dynamic work environment.

Formación

• Must hold a Bachelor's degree.
• Must speak advanced English.
• 1+ years of experience in Customer Service is required.

Responsabilidades

• Answer incoming breakdown calls and resolve equipment issues.
• Maintain contact with drivers and vendors to expedite repairs.
• Ensure quick resolution of tire and equipment issues.

Conocimientos

Advanced English C1

Automotive and/or diesel mechanic knowledge

Excellent phone etiquette

Ability to multi-task

Ability to maintain relationships

Ability to work individually and as a team

Educación

Bachelor's degree related to logistics

Descripción del empleo

A leading consumer products company in Mexico is seeking a Call Center Advisor to manage incoming breakdown calls for equipment issues. The ideal candidate will have a Bachelor's degree in logistics, advanced English skills, and at least 1 year of Customer Service experience. This role involves close collaboration with drivers and vendors to ensure quick equipment repairs and maximize utilization, all while providing excellent customer support in a dynamic work environment.