Bilingual Customer Experience Specialist - High Salary + Monthly Bonuses (Inbound)

Importante empresa del sector; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A significant company in the sector based in Mexico City seeks a Bilingual Customer Experience Specialist. This role involves providing professional support to customers, focusing on financial and retail inquiries. Candidates should have advanced conversational English and at least one year of customer service experience in a call center. The position offers a competitive salary, full legal benefits, and opportunities for growth in a respectful work environment.

Servicios

Competitive salary with fixed monthly bonus

100% paid training

Full legal benefits from day one

Opportunities for growth and career development

Discounts with universities and retail brands

Formación

• Advanced conversational English required (assessment needed).
• At least 1 year of customer service experience in a call center.
• Strong communication skills and a positive attitude essential.

Responsabilidades

• Taking customer calls and providing friendly, professional support.
• Helping customers with questions related to financial and retail services.
• Working closely with a collaborative, service-focused team.

Conocimientos

Advanced conversational English

Customer service experience

Strong communication skills

Positive attitude

Sense of responsibility

Educación

College degree (completed or in progress)

Descripción del empleo

Overview

Bilingual Customer Experience Specialist - High Salary + Monthly Bonuses (Inbound)

We’re looking for Bilingual Customer Service Agents who genuinely enjoy helping people, communicating clearly, and being part of a team that supports each other and grows together. If you’re looking for more than just a job and want a place where you can feel valued, grow professionally, and work in a respectful, supportive environment, this might be the right opportunity for you.

Responsibilities

• Taking customer calls and providing friendly, professional support
• Helping customers with questions related to financial and retail services
• Finding clear solutions that create a positive experience
• Working closely with a collaborative, service-focused team
• Representing our clients with confidence and care

Benefits

• Competitive salary with a fixed monthly bonus
• Full legal benefits from day one
• 100% paid training and continuous support
• Real opportunities for growth and career development
• Ongoing learning and skill-building programs
• Discounts and partnerships with universities, retail brands, and entertainment services
• A professional, positive, and respectful work environment where your work truly matters

Qualifications

• Advanced conversational English (assessment required)
• At least 1 year of customer service experience in a call center
• College degree in progress, incomplete, or completed
• Strong communication skills, a positive attitude, and a sense of responsibility

Diversity & Inclusion

We believe people do their best work when they feel respected and supported. Our hiring process is inclusive, respectful, and free of discrimination. We focus on talent, commitment, and potential.

If you’re ready to take the next step in your customer service career and be part of a team where your experience and growth are truly supported, we’d love to hear from you. Apply today and let’s grow together.

Location

Location: Benito Juárez, Mexico City

Position type: Full-time | Permanent contract