Bilingual Call Center Representative - Part Time

Nissan Motors; Aguascalientes; Presencial; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A global automotive company is seeking a Bilingual Call Center Representative in Aguascalientes. This role involves handling inbound customer inquiries and providing support regarding loan and lease accounts. Candidates should possess a high school diploma, fluent English, and excellent customer service skills. The position offers opportunities for career growth and a comprehensive benefits package. Join the team and contribute to innovative solutions in the automotive industry.

Servicios

Career growth opportunities

Comprehensive benefits package

Tuition reimbursement programs

Formación

• Fluent English is mandatory.
• Knowledge of excellent customer service techniques required.
• Must be able to perform work onsite in Aguascalientes.

Responsabilidades

• Handle inbound phone calls from customers regarding inquiries.
• Identify account status and resolve complaints effectively.
• Maintain quality standards on all phone calls.
• Utilize tools to resolve customer concerns proactively.
• Follow adherence guidelines to achieve minimum targets.

Conocimientos

Excellent Customer Service Techniques

Fluent English

MS Office Intermediate

Active Listening

Customer Focus

Good Grammar

Communication Skills

Educación

High school diploma

Descripción del empleo

Overview

Location(s): Aguascalientes
Job Schedule: Part time Onsite
Education Requirement: High school diploma
Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation
We are currently looking for a Bilingual Call Center Representative to join our team in Aguascalientes.

A Day in the Life: Responsible for providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) in regard to any inquiry, complaint, and/or question they have regarding their loan and/or lease accounts (Including technical Support assistance to the NMAC/IFS Website).

Responsibilities

• Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships, and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints, and walking them through the correct process according to their original request.
• The agent will have to identify the current Account status for appropriate action on both Retail and Lease NMAC/IFS phone calls regarding a Total Loss incident, Vehicle Damage, Titles, End of Term, Interest rate, Post Maturity Date, and other subjects
• Maintains a Quality Standard on all phone calls received/made guaranteeing a minimum overall average percentage of 85% following our Call model to assure all Compliance, State, and Federal regulations are within guidelines.
• Must be able to utilize all tools and resources available to proactively resolve our Customer’s concerns and prevent any further callbacks.
• Must be able to follow all Adherence guidelines to achieve a minimum target of 95%

Qualifications

• Required:
• Education requirements: High school diploma
• Knowledge of Excellent Customer Service Techniques (Call Center based preferably)
• Fluent English (Mandatory)
• MS Office Intermediate
• Active Listening
• Customer Focus
• Good Grammar
• Communication Skills
• Ability to perform work onsite at Aguascalientes.

Desirable

• Bachelor's degree is a plus.

What You’ll Look Forward to at Nissan

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards: Nissan offers a comprehensive benefits package to support the well-being and success of our employees, with offerings that may vary by location and role.

Nissan Mexicana and its subsidiaries are an equal opportunity employer. By applying for this position, you acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct appropriate background checks and safeguard confidential information as required by law.