Bilingual Answering Service Agent

Emvia CX; Mérida; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading customer service provider in Mérida is seeking customer service agents to handle incoming calls and inquiries. Responsibilities include answering calls, recording customer interactions, and adhering to client instructions. Ideal candidates should have strong communication skills and previous experience in customer service. Note: minimum education is High School, with a preference for candidates who can speak English fluently.

Formación

• Strong communication and problem-solving skills.
• Ability to multitask and prioritize.
• Previous customer service experience preferred.

Responsabilidades

• Answer calls and respond to customer inquiries.
• Take and forward accurate messages.
• Maintain professionalism and composure in all interactions.
• Record and manage customer interactions.
• Follow client-specific instructions and guidelines.

Conocimientos

Strong communication skills

Problem-solving skills

Ability to multitask

Previous customer service experience

Educación

High School

Descripción del empleo

Overview

Emvia CX is an Answering Service Company, responsible for providing exceptional customer service by handling incoming calls, messages, and inquiries on behalf of clients. Our agents must ensure that all communication channels are answered promptly and professionally, delivering accurate and helpful information or forwarding messages to the appropriate individuals or departments.

Responsibilities

• Answer calls and respond to customer inquiries.
• Take and forward accurate messages.
• Maintain professionalism and composure in all interactions.
• Record and manage customer interactions.
• Follow client-specific instructions and guidelines.

Emvia CX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Skills & Qualifications

• Strong communication and problem-solving skills.
• Ability to multitask and prioritize.
• Previous customer service experience preferred.

Minimum education: High School (Desirable)

Experience: Customer Service (1 year, desirable)

Languages: English (C1, Conversational)

By applying for a position at Emvia CX, you authorize the company to contact your professional references and/or previous employers to verify your work experience and performance. All information obtained will be treated confidentially and in accordance with the Federal Law on Protection of Personal Data Held by Private Parties.