Benefits Operations Analyst - Hybrid (Mexico City)

Marsh McLennan; Ciudad de México; Híbrido; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading global insurance broker is seeking a Benefits Operations Senior Analyst in Ciudad de México. This hybrid position requires three days a week in the office. The successful candidate will ensure process quality and provide excellent customer service. You should have a Bachelor's degree and at least 3 years of experience in quality assurance, along with advanced English. Join a diverse and inclusive team with opportunities for professional development and impactful work.

Servicios

Professional development opportunities

Supportive leaders

Inclusive culture

Formación

• Minimum of 3 years of experience in quality assurance.
• Advanced conversational English.

Responsabilidades

• Ensure the quality of processes through rigorous monitoring via the tickets generated in the help desk.
• Conduct constant monitoring and maintain established procedures for proper incident management.
• Verify accuracy of information to promote continuous improvement.
• Optimize time and resources to increase operational efficiency.
• Provide effective support to team, fostering collaboration.
• Provide timely feedback on reported incidents.
• Follow up on complaints ensuring attention and resolution.

Educación

Bachelor's degree in accounting, quality management or similar fields

Herramientas

Knowledge in tickets systems

Descripción del empleo

A leading global insurance broker is seeking a Benefits Operations Senior Analyst in Ciudad de México. This hybrid position requires three days a week in the office. The successful candidate will ensure process quality and provide excellent customer service. You should have a Bachelor's degree and at least 3 years of experience in quality assurance, along with advanced English. Join a diverse and inclusive team with opportunities for professional development and impactful work.