Av Multimedia Service Engineer

Swiss Re; Xico; Presencial; MXN 540,000 - 901,000; Jornada completa

Descripción de la vacante

A global reinsurance company based in Veracruz seeks an experienced AV Multimedia Service Engineer to ensure seamless AV services. You will support and improve audio-visual systems used in meetings and events. Responsibilities include managing AV operations, providing on-site and remote support, and collaborating on the implementation of technology solutions. Ideal candidates will have a degree in IT, AV, or Media Production and experience with Microsoft Teams, along with strong communication skills and a proactive approach to service.

Formación

• Proven knowledge of audio-visual and video-conferencing systems for installation, operation, and maintenance.
• Experience supporting Microsoft Teams and major web-conferencing platforms.
• Strong ownership, initiative, and ability to prioritize under pressure.

Responsabilidades

• Ensure daily operations of global AV Multimedia services and meeting-room technologies.
• Provide remote and on-site AV support for high-profile meetings.
• Manage incidents and escalations, coordinating clear communication.

Conocimientos

Audio-visual and video-conferencing systems

Microsoft Teams and Teams Live events

IT Service Management tools

Excellent communication skills in English

Flexible and adaptable in changing environments

Educación

Degree or qualification in IT, AV, or Media Production

Herramientas

ServiceNow (SNOW)

Jira

Power BI

Descripción del empleo

About the Role

Are you passionate about delivering outstanding audio‑visual experiences in a global, dynamic environment?

Join Swiss Re's Field Services team within Group Technology Services (GTS) and play a key role in ensuring seamless collaboration across our offices worldwide.

As an AV Multimedia Service Engineer, you'll help maintain, support, and continuously improve our global AV Multimedia services.

You'll partner with colleagues and external providers to deliver reliable, high‑quality meeting and event experiences that enable our people to connect and perform at their best.

Your Key Responsibilities

Operations & Support

Ensure daily operations of global AV Multimedia services and meeting‑room technologies.

Provide remote and on‑site AV support for high‑profile meetings and large‑scale local or global events.

Manage incidents and escalations, coordinating resolution, clear stakeholder communication, and root‑cause follow‑up.

Monitor and maintain operational service quality in line with SLAs, KPIs, and customer experience feedback.

Implementation & Collaboration

Work closely with internal engineering teams and external partners to test, deploy, and improve integrated AV systems.

Coordinate installation, upgrade, and decommissioning of meeting‑room technologies for office openings, relocations, and closures.

Support the rollout of new collaboration tools in line with Swiss Re's evolving Digital Workplace strategy.

Contribute to continuous improvement of standard operating procedures and documentation.

Customer Engagement & Training

Build strong relationships with key stakeholders and customers, understanding and supporting their needs.

Provide guidance and training for users and Field Services colleagues on AV room technologies and best practices.

Promote a proactive, customer‑centric service culture.

Asset & Compliance Management

Take ownership of AV Multimedia hardware life‑cycle management within your area of responsibility.

Ensure compliance with Swiss Re's information‑security policies, standards, and procedures.

Oversee external service providers to ensure adherence to objectives and internal regulations.

About the Team

The AV Multimedia Operations team is part of the Field Services area under Swiss Re's Group Technology Services (GTS) division.

Our mission is to deliver timely, professional, and efficient onsite support at every customer interaction, empowering our colleagues to collaborate effectively from day one and minimizing productivity loss.

We foster a global, inclusive, and collaborative culture, enabling our teams to support each other and our customers with efficiency, empathy, and excellence.

About You

You are an experienced AV professional who combines strong technical skills with a service‑oriented mindset.

Your skills and experience include :

• Proven knowledge of audio‑visual and video‑conferencing systems (installation, operation, and maintenance).
• Hands‑on experience supporting Microsoft Teams and Teams Live events, plus familiarity with other major web‑conferencing platforms.
• Degree or qualification in IT, AV, or Media Production – or equivalent technical and business experience.
• Experience using IT Service Management tools such as ServiceNow (SNOW), Jira, or Power BI (advantageous).
• Excellent communication skills in English (additional languages an asset).
• Strong ownership, initiative, and the ability to prioritize under pressure.
• Effective collaboration across cultures and teams, with a positive, "can‑do" attitude.
• Flexible and adaptable in changing environments; able to think creatively when challenges arise.

Why Join Us

At Swiss Re, you'll be part of a global technology community that values innovation, learning, and collaboration.

You’ll have the opportunity to shape the future of workplace technology and make a tangible impact on how our employees connect and perform every day.

Apply now with your CV and motivation letter to join a team that keeps Swiss Re connected – wherever we work.

About Swiss Re

Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance‑based risk transfer, working to make the world more resilient.

We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

Combining experience with creative thinking and cutting‑edge expertise, we create new opportunities and solutions for our clients.

This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking.

We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and / or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics.

In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

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