Assoc Manager Customer Service

Mattel; Ciudad de México; Presencial; MXN 367,000 - 552,000; Jornada completa

Descripción de la vacante

A leading global toy company is seeking a candidate to manage logistics and operations in Mexico. The ideal candidate will have experience in transformational leadership and enhancing team performance. Responsibilities include managing customer delivery processes, overseeing cost management, and developing improvement projects. Strong skills in CRM, communication, and advanced Excel are essential. Join a collaborative team that values innovation and accountability.

Formación

• Experience in seasonal management and transformational leadership.
• Ability to inspire and motivate team members.
• Strong analytical abilities and problem-solving skills.

Responsabilidades

• Develop and monitor objectives by area.
• Manage 'Cost to Serve' for customers in Mexico.
• Develop continuous improvement and savings projects.
• Oversee delivery processes ensuring 'On time' indicators.
• Manage sales forecasts and operational resource projections.

Conocimientos

CRM management

Excellent communication skills

Leadership skills

Decision-making skills

Analytical skills

Problem-solving focus

Intermediate-advanced English

Advanced Excel

Descripción del empleo

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share a range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Overview

What Your Impact Will Be

We are looking for a candidate with experience in the field, or similar experience in areas with marked seasonality, with transformational leadership focused on inspiring and motivating the team, seeking positive changes in the professional performance and personal growth of team members.

Responsibilities

• Development and monitoring of objectives by area.
• Management of “Cost to Serve” for customers in Mexico.
• Development of continuous improvement and savings projects.
• Development of processes and technological tools.
• Management and monitoring of delivery processes to ensure “On time” indicators and customer incidents.
• Team management and development.
• Management of MOQ by customer and destination.
• Management and monitoring of logistics agreements and related administrative processes.
• Management and monitoring of purchase orders for services provided by customers.
• Management and monitoring of administrative, operational, accounting, and tax processes for customers.
• Management of sales forecasts and operational resource projections.
• In-person operational reviews with customers.
• Management of seasonal processes with customers.

What We’re Looking For

• Knowledge of CRM management
• Excellent communication, leadership, and decision-making skills.
• Analytical skills and focus on problem solving.
• Intermediate-advanced English
• Ability to seek solutions.
• Advanced excel

What It’s Like To Work Here

We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

We collaborate Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.

We innovate At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.

We execute We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are
Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Visit us at the official Mattel careers page and social channels: https://jobs.mattel.com/ and https://www.instagram.com/MattelCareers/.

Equal Opportunity Employer Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.