Asesor de Ventas Call Center

Pricetravel; Cancún; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading hospitality marketing firm is seeking a Bilingual Call Center Agent - New Sales to join their team in Cancun. This on-site role involves managing customer inquiries, handling inbound and outbound calls, and providing excellent service to meet sales targets. Candidates should possess customer service and sales experience, particularly in hospitality, and have strong English proficiency. The position offers a dynamic work environment where the ability to multi-task and respond to customer needs is crucial.

Formación

• At least 1 year of customer service and sales experience in the hospitality or tourism industry.
• Ideal experience as a Call Center Agent.
• General computer software knowledge.

Responsabilidades

• Manage large amounts of inbound and outbound calls.
• Follow communication scripts when handling topics.
• Identify customers' needs and provide suitable services.
• Seize opportunities to upsell products.
• Engage customers and build sustainable relationships.
• Meet personal/team qualitative and quantitative targets.

Conocimientos

Customer service experience

Sales experience

Phone handling skills

Active listening

Proficiency in English

Time management

Descripción del empleo

Overview

Tambourine is one of the fastest-growing hospitality & tourism marketing firms. We are seeking a Bilingual Call Center Agent - New Sales to join our team in Cancun (Zona Hotelera) for our Reserv (booking engine) business unit. This is an on-site position at our Cancun Office.

What we need

• At least 1 year of customer service and sales experience in the hospitality or tourism industry.
• Ideal experience as a Call Center Agent.
• Availability for shift work
• Strong phone handling and active listening skills
• Proficiency in English
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• General computer software knowledge

Role and Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs and wants and provide them with services that meet those needs
• Seize opportunities to upsell products
• Build sustainable relationships and engage customers by taking the extra mile
• Meet personal/team qualitative and quantitative targets
• Follow up on Sales related Voice Mails
• Manage sales related emails efficiently, with responses expected in within 24-hrs
• Perform Outbound calls for reservation abandonment service

Equal Opportunity Employer

Tambourine does not discriminate and prohibits discrimination and harassment against any employee or job applicant based on race, color, religion, gender, gender expression, sex, sexual orientation, age, marital status, national origin, disability, genetic information, pregnancy, military status, or any other protected characteristic as outlined by state, or local laws, in the process of hiring, retention, or the promotion of the employee.