Americas IT Service Director: Operations & Improvement

Sandoz; Chapultepec; Presencial; MXN 1,465,000 - 1,832,000; Jornada completa

Descripción de la vacante

A global pharmaceutical leader is seeking a Regional Service Manager for the Americas. This role involves overseeing IT Service Management, ensuring compliance and operational efficiency, and driving continuous service improvements. The ideal candidate will have strong leadership, excellent communication skills, and experience in financial management. This is a full-time position based in Iztapalapa, Mexico City, focusing on the delivery of high-quality IT services.

Formación

• Strong cross-functional leadership skills.
• Financial Management experience.
• Experience with Operations Management and Execution.

Responsabilidades

• Manage IT Service Management including ITIL Processes.
• Govern service operations, transition, and quality compliance.
• Drive continuous service improvements and manage SLAs.

Conocimientos

Budget Management

Communication Skills

Incident Management

IT Governance

IT Service Management

Performance Management

Problem Solving Skills

Quality Assurance

Stakeholder Management

Descripción del empleo

A global pharmaceutical leader is seeking a Regional Service Manager for the Americas. This role involves overseeing IT Service Management, ensuring compliance and operational efficiency, and driving continuous service improvements. The ideal candidate will have strong leadership, excellent communication skills, and experience in financial management. This is a full-time position based in Iztapalapa, Mexico City, focusing on the delivery of high-quality IT services.