Account Manager

ProThird; A distancia; MXN 1,043,000 - 1,740,000; Jornada completa

Descripción de la vacante

A dynamic communications firm is seeking an experienced Account Manager to manage client relationships in a remote capacity. The role involves understanding client needs, ensuring high-quality service delivery, and fostering long-term partnerships. Key responsibilities include overseeing accounts, coordinating internal teams, and providing strategic insights. The ideal candidate has strong account management skills and a relevant degree, with the ability to work independently. This position offers a competitive salary and the opportunity for professional growth.

Formación

• Strong account management skills, including relationship-building and understanding client needs.
• Experience with managing and delivering services on time, problem-solving, and communicating effectively.
• Proficiency in using client data, reporting tools, and performance metrics to drive strategic recommendations.
• Knowledge in communications, SaaS platforms, or data governance is a plus.
• Ability to work independently in a remote environment and handle multiple priorities effectively.

Responsabilidades

• Manage client relationships by understanding their needs and ensuring service delivery.
• Act as the primary contact for clients and oversee accounts to meet expectations.
• Coordinate production across marketing specialties and translate client goals into actionable tasks.
• Track key client outcomes and maintain organized records for documentation.
• Advocate for client satisfaction internally, identifying risks and upsell opportunities.

Conocimientos

Account management skills

Relationship-building

Problem-solving

Client needs understanding

Educación

Bachelor's degree in Business Administration, Communications, Marketing, or a related field

Herramientas

Client data and reporting tools

Descripción del empleo

Company Description

ProThird specializes in providing fully managed communications data governance for organizations seeking accuracy, visibility, and actionable insights. By integrating fragmented data sources such as AI visibility, media coverage, social data, and internal insights, ProThird offers a reliable, governed, and transparent system owned by the company. We cater to high-growth SaaS companies, Fortune 500 enterprises, and communications professionals who demand comprehensive and actionable insights. Our solutions are designed to deliver trustworthy visibility and proof that aligns with the highest standards of executive accountability.

Role Description

This is a remote contract position for an Account Manager. The position requires managing client relationships by understanding their needs, ensuring successful delivery of services, and maintaining satisfaction. Day-to-day responsibilities include acting as the primary point of contact for clients, overseeing accounts to ensure deliverables meet client expectations, troubleshooting any issues, and collaborating with cross-functional teams to achieve client goals. Additional duties may involve providing strategic recommendations, reporting on performance metrics, and fostering strong, long-term partnerships.

Client Leadership and Communcation

• Serve as the primary marketing point of contact for assigned clients
• Lead recurring client check-ins, strategy calls, and working sessions
• Communicate project updates, performance insights, and recommendations clearly and confidently
• Represent marketing decisions and tradeoffs on client calls
• Conduct client trainings, onboarding sessions, and enablement meetings as needed
• Manage day-to-day client communication, including emails, scheduling, follow-ups, and next steps

Delivery Oversight & Internal Alignment

• Coordinate production across integrated marketing specialties (paid media, SEO, content, creative, web, etc.)
• Translate client goals and requests into clear, actionable tasks for internal teams
• Partner with strategists and project managers to ensure accurate scoping, prioritization, and resourcing
• Review deliverables for alignment with strategy and client expectations before delivery
• Drive internal communication to ensure teams stay aligned, informed, and unblocked
• Ensure Monday.com is consistently and accurately updated with client interactions, action items, and status

Reporting, Documentation & Operations

• Track and summarize key client outcomes, metrics, and insights for reporting and retrospectives
• Maintain organized client assets, shared documents, and drive folders for internal access
• Keep clear records of decisions, feedback, and action items to reduce friction and rework
• Assist with coordinating proposals, scopes, deliverables, and follow-up reminders as needed

Client Success, Retention & Growth

• Advocate for the client internally and prioritize client satisfaction across deliverables
• Proactively identify risks, gaps, or misalignment before they impact the client experience
• Identify upsell and expansion opportunities in partnership with leadership
• Support client retention by building trust, clarity, and long-term value

Execution Support (As Needed)

• Provide light, hands-on execution support to maintain momentum and quality
• Assist with copywriting, QA, platform support or content reviews when appropriate
• Translate strategy into clear briefs and next steps for specialists
• Step in to unblock work during tight timelines or team transitions

Qualifications

• Strong account management skills, including relationship-building and understanding client needs
• Experience with managing and delivering services on time, problem-solving, and communicating effectively with diverse stakeholders
• Proficiency in using client data, reporting tools, and performance metrics to drive strategic recommendations
• Knowledge in communications, SaaS platforms, or data governance is a plus
• Bachelor's degree in Business Administration, Communications, Marketing, or a related field
• Ability to work independently in a remote environment and handle multiple priorities effectively