4Pl Cx Consultant Import

Maersk; Xico; Presencial; MXN 539,000 - 900,000; Jornada completa

Descripción de la vacante

A leading logistics company in Veracruz, Mexico is seeking an Export / Import Customer Service Specialist to enhance customer experience and resolve issues. The ideal candidate has at least 3 years of experience in a logistics role, strong communication skills in English, and proficiency in Microsoft applications. This role demands a proactive individual who thrives under pressure and meets KPIs, ensuring high-quality service delivery. Competitive benefits are available for full-time employees.

Servicios

Competitive compensation

Diversity-focused talent development initiatives

Formación

• 3 years of experience in similar positions within a Logistics/Transport company.
• Able to manage customer issues and facilitate effective resolutions.
• Experience working under pressure and meeting KPIs.

Responsabilidades

• Identify and resolve customer issues in a timely manner.
• Maintain accurate customer information in the system.
• Communicate clearly and professionally with all stakeholders.

Conocimientos

Customer centricity

Intermediate/Advanced English

Advanced presentation skills

Team player

Proactive and resourceful

Operational Expertise

Educación

BA in International Trade Logistics

Logistics/Transportation Engineering

International Relationships Business Administration

Herramientas

Microsoft Apps: Outlook, Teams, OneDrive

Excel

Descripción del empleo

We Offer

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives. Energizing and pioneering this is an environment that keeps you motivated. You'll be joining a values-led genuinely diverse and talented team that is passionate about being there for employees and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers. We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized worldwide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

Opportunity

As an Export / Import Customer Service Specialist you'll play a vital part in our success. You'll proactively identify issues, mitigate them and achieve best-in-class Customer Service. Own and manage the customer experience. Our customer service team has responsibility for end-to-end customer experience in compliance with relevant company procedures and agreements with customers. Own all customer issues and facilitate their timely and effective resolution.

Responsibilities

• Identify and resolve customer issues and inquiries in a timely and effective manner.
• Maintain accurate and up-to-date customer information in the system.
• Communicate clearly and professionally with customers and colleagues.

Requirements

• 3 years of experience in similar positions having served customers in a Logistics/Transport company.
• BA in International Trade Logistics, Logistics/Transportation Engineering, International Relationships Business Administration, International Commerce, International relations.
• Operational Expertise: Import Ocean Air & Truck.
• Intermediate/Advanced English – capable of business conversations, reading, writing and performing presentations.
• Intermediate/Advanced Excel – dynamic tables, formulas.
• Advanced presentation skills.
• Excellent written and verbal skills.
• Microsoft Apps: Outlook, Teams, OneDrive.
• Customer centricity.
• Team player who genuinely believes and lives according to collaboration.
• Shows constant care in every task and interaction.
• Communicates openly and respectfully whenever there is a conflict, informs it quickly and focuses on solving the problem in an agile way.
• Open to receiving feedback: to listen and learn from other perspectives/points of view, eager to learn from mistakes and share best practices and lessons learned.
• Openly asks for support whenever it's needed.
• Able to work under pressure.
• Able to work under KPIs and objectives.
• Proactive and resourceful.
• Energetic, well-organized, self-initiated/super-self-driven time management.
• High sense of urgency.

Equal Opportunity

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal-opportunity employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation, please contact us by email.