24/7 Global Software Support Analyst

Financecolombia; México; Presencial; MXN 914,000 - 1,281,000; Jornada completa

Descripción de la vacante

A global fintech leader is seeking a Software Technical Support Analyst in Mexico. This role involves providing technical support to clients, analyzing issues, and collaborating across teams. The ideal candidate should have strong programming skills in Java, experience with SQL, and advanced English proficiency. This position offers the chance to work in a dynamic and inclusive environment with opportunities for global collaboration.

Servicios

Best Medical, dental, and life insurance

Agile collaboration with diverse backgrounds

International work environment

Formación

• Must possess programming skills with Java and familiarity with C, C#, or Python.
• Experience with SQL for query building and performance analysis is required.
• Proficient in Linux and familiarity with Bash scripting is an advantage.
• English proficiency is mandatory.

Responsabilidades

• Provide follow-the-sun technical support for internal and external clients.
• Analyze and diagnose client issues on the Mx3 platform.
• Collaborate with various teams for problem resolution.
• Develop troubleshooting guides and support processes.

Conocimientos

Programming Skills: Java (C, C# and python are a plus)

Database Skills: SQL query building and performance analysis

Operating Systems power user skills: Linux

Advanced level of English

Descripción del empleo

A global fintech leader is seeking a Software Technical Support Analyst in Mexico. This role involves providing technical support to clients, analyzing issues, and collaborating across teams. The ideal candidate should have strong programming skills in Java, experience with SQL, and advanced English proficiency. This position offers the chance to work in a dynamic and inclusive environment with opportunities for global collaboration.