11 - Customer Focused Team Manager 3

Celestica Inc.; Monterrey; Presencial; MXN 800,000 - 1,000,000; Jornada completa

Descripción de la vacante

A global technology leader is seeking a Customer Focused Team Manager 3 in Monterrey. The successful candidate will lead a significant customer-focused team, ensuring customer satisfaction and driving continuous improvement using lean and 6-sigma methodologies. A Bachelor's degree and over ten years of relevant experience are required. This position comes with responsibilities in financial management and operational leadership.

Formación

• Ten plus years of relevant experience.
• Ability to coordinate various resources to meet quality and financial targets.
• In-depth knowledge and understanding of production processes.

Responsabilidades

• Leads a significant Customer Focused team within a site.
• Ensures the CFT generates value for customers.
• Drives continuous improvement in activities using lean and 6-sigma methodologies.

Conocimientos

Customer Satisfaction

Leadership Skills

Financial Management

Lean Methodologies

Communication

Educación

Bachelor's degree in a related field

Descripción del empleo

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11 - Customer Focused Team Manager 3

Date: Sep 19, 2025

Location: Monterrey, NLE, MX

Functional Area: OPS - Operations
Career Stream: CPM - Customer Program Management
Role: Manager 3
SAP Short Name: MG3
Job Title: Customer Focused Team Manager 3
Job Code: MG3-OPS-CFT
Job Level: Band 11
Profile-Holding: Y
Direct/Indirect Indicator: Indirect

Summary

Detailed Description

Performs tasks such as, but not limited to, the following:

• Leads a significant Customer Focused team within a site. Has overall business responsibility for the execution of the business of a customer or group of customers.
• The CFT direct reports will include program management and some if not all of SCM (planning and purchasing), engineering, quality and manufacturing operations.
• Any functions not reporting directly will be managed in a matrix management structure.
• Ensures the CFT generates value for the customer from their business with CLS, and seeks to develop customer loyalty.
• Leads the creation and implementation of action plans comprehensively to resolve customer issues.
• Drives continuous improvement in CFT activities using lean and 6-sigma methodologies.
• Plans, manages and controls CFT performance by establishing overall direction and priorities.
• Leads identification of new services to customer.
• Establishes policies and guidelines and evaluates results.
• Allocates appropriate resources, tools, equipment and support to meet customer requirements within the CFT.
• Monitors performance of business execution using MOR and other appropriate metrics.
• Reports on performance to the customer, site management and (where required) GCU Leadership.
• Leads the creation and implementation of action plans to correct out of target conditions.
• Accountable for financial performance of the business. Ensures that all financial metrics (Pricing, service billing, ROIC A/R etc.) are managed within contract and quotation requirements.
• Recommends and manages the CFT budget and financial forecast. Works with the sales/BD on establishing customer prices, either for new business opportunities or periodic (quarterly) pricing reviews.
• Selects employees, assigns objectives, reviews performance and approves employee compensation.
• Coaches for improved performance, approves disciplinary actions and reassigns personnel as necessary to optimize CFT performance.
• Accountable for employee satisfaction improvement within CFT.
• Participates in and often leads cross-functional process improvement groups.
• Supports Corporate or Site-wide initiatives.
• Independently represents company to customer at working/senior level.
• Acts as the senior customer contact under general direction of GCU.
• In–depth knowledge of the production processes and the tools and equipment used.
• In-depth knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, inventory, on-time delivery and the financial performance of the unit.
• Ability to coordinate a wide variety of resources to meet production quality operational, supply chain and financial targets using CLS Project Management methodology where appropriate. (See http://torb2b11.ca-tor.celestica.com/pmm/)
• Has comprehensively developed skills in the following CLS defined competencies: Personal Attributes, Interpersonal; Business Technical and Leadership Competencies (see http://clsdb01.ca-chq.celestica.com/global/comm/homepage/learnhp.nsf), and
• Ability to effectively communicate with a wide variety of internal and external customers.
• Ability independently and effectively to lead, manage, mentor, train and motivate a diverse group of employees to achieve challenging targets within tight time deadlines and in a highly dynamic manufacturing environment.

Physical Demands

• Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
• Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Occasional overnight travel is required
• Above demands are carried out within the local existing Health and Safety guidelines

Typical Experience

• Ten plus years of relevant experience

Typical Education

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.