Zappos Digital Analyst , Zappos

Amazon; Milano; In loco; EUR 56.000 - 122.000; Tempo pieno

Descrizione del lavoro

A leading ecommerce company based in Italy seeks an experienced Ecommerce Analyst to support business analysis and reporting. This role involves creating dashboards, analyzing customer journeys, and delivering insights using advanced Excel and SQL skills. The right candidate will have over 5 years of experience in data analysis within e-commerce or retail environments, with the ability to influence business decisions. A strong understanding of ecommerce KPIs is essential. This position is 100% onsite in Milano.

Servizi

Competitive salary

Comprehensive benefits package

Competenze

• 5+ years of experience in Excel, including advanced features.
• 3+ years of business or financial analysis experience.
• Experience using data metrics for business insights.

Mansioni

• Maintain ongoing reporting and develop reporting capabilities.
• Work with stakeholders to build dashboards and reports.
• Analyze raw datasets and customer journeys.
• Evangelize consistent reporting practices.

Conoscenze

Excel (including VBA)

Data Visualization (Tableau)

SQL

Business Analysis

Customer Segmentation

Formazione

Bachelor's degree or equivalent

Strumenti

Tableau

Descrizione del lavoro

Zappos is looking for an Ecommerce Analyst to support business analysis and reporting. This role will be responsible for collaborating across teams to develop reports, create dashboards and deliver actionable insights. The candidate will have a strong understanding of ecommerce KPIs, customer journeys and web analytics. The candidate will need to layer and compare data sources across internal platforms. The right candidate will have a passion for using data to answer business questions that are complex, dynamic, and not always clearly defined.

The role is 100% onsite in office (Madison, WI or New York).

Key job responsibilities

• Maintain ongoing reporting and develop reporting capabilities to answers ad-hoc business questions
• Work with internal stakeholders to capture requirements and build dashboards, reports and segments
• Prepare weekly reports on business drivers and opportunities across web and app
• Analyze raw data sets and conduct deep dives into site data and customer journeys
• Conduct quantitative analyses that range from specific questions to open-ended questions that inform large scale strategies with the ability to determine what data is needed
• Educate and empower stakeholders with tools and techniques to solve evolving business challenges
• Evangelize consistent reporting practices and foster a culture of analytics across teams
• Scale analytic capabilities by troubleshooting data issues, leading enhancements and driving the adoption of analytics tools
• Identify opportunities and collaborate with cross-functional teams (business and tech) to implement solutions
• Champion clean data by identifying data issues and assisting in data hygiene efforts

Basic Qualifications

• 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
• 3+ years of business or financial analysis experience
• Bachelor's degree or equivalent
• Experience defining requirements and using data and metrics to draw business insights
• Experience with Excel
• Experience with SQL
• Experience making business recommendations and influencing stakeholders
• Experience leading analysis, customer segmentation and/or product behavior analysis

Preferred Qualifications

• Experience within e-commerce or Retail fields
• Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
• Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,900/year in our lowest geographic market up to $143,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.

This position will remain posted until filled. Applicants should apply via our internal or external career site.

Posted: December 2, 2025 (Updated 22 days ago)