Work in Portugal - Customer Operations/Italian Market (Accomodation from Day 1)

Global People Sphere; Roma; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading customer operations firm is seeking an Operations Customer Expert to join their team in Portugal. This role focuses on providing outstanding customer support in an Italian-speaking market, with options for company housing. Responsibilities include responding to customer requests, managing support tickets, and maintaining records. Competitive salary includes allowances and health insurance. An exciting opportunity for growth in a multicultural environment.

Servizi

Health insurance from day one

Meal allowance

Company housing option

Performance-based bonuses

Competenze

• Fluency in Italian required, with additional languages a plus.
• Ability to work effectively in a multicultural environment.
• Strong customer-oriented mindset and excellent communication skills.

Mansioni

• Respond to customer requests via email, chat, and calls.
• Handle support tickets and assist with refunds or service inquiries.
• Conduct outbound calls for product promotion and feedback collection.

Conoscenze

Customer service skills

Communication skills

Problem-solving skills

Multilingual ability (Italian)

Strumenti

CRM tools

Descrizione del lavoro

Work in Portugal - Customer Operations/Italian Market (Accommodation from Day 1)

Join to apply for the Work in Portugal - Customer Operations/Italian Market (Accommodation from Day 1) role at Global People Sphere

Location: Lisbon, Portugal

Market: Italian-Speaking

Position: Operations Customer Expert

We are looking for Italian-speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.

Your Main Responsibilities

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escalate cases when needed

Salary Package

Option 1 With Apartment (Company Housing Included)

Total Gross Cash Compensation: 1,050 / month

• Base salary
• Monthly holiday & Christmas allowances
• Meal allowance (7 per working day)
• Apartment benefit-in-kind (200 declared on payslip, tax-free until 31/12/2026)
• Health insurance from day one
• Potential productivity bonus (performance-based)

Option 2 Without Apartment (You Arrange Your Own Housing)

Total Gross Cash Compensation: 1,379.00 / month

• Higher base salary (no apartment benefit)
• Monthly holiday & Christmas allowances
• Meal allowance
• Health insurance from day one
• Potential productivity bonus (performance-based)

Training Information

• Schedule: 8 hours/day
• Training content includes system onboarding, customer management, product training & on-the-job practice
• Training allowance: 42.72 per day
• Payment is made only if training is fully completed

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• Italian holidays apply
• If you work on a Portuguese public holiday, you receive a compensation day
• Office located near Oriente / Moscavide stations (easy access by metro, bus, train)

Why Portugal?

A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me!

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Business Consulting and Services