Work In Portugal - Customer Care/Italian Market (Remote Job With Accomodation)!)

Cross Border Talents; Venezia; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A cross-border employment agency is seeking a Customer Support Representative fluent in Italian for a remote role in Portugal. Responsibilities include responding to customer inquiries, handling support tickets, and making outbound calls. The position offers a competitive salary up to €1,000 gross monthly, with a performance bonus. Additionally, there is an option for accommodation in a shared building at €280 per month. This role promises a multicultural environment with opportunities for career growth and a balanced lifestyle.

Servizi

Performance and complexity bonus

Relocation support

22 vacation days

Competenze

• Must be fluent in Italian.
• Experience in customer service is a plus.
• Outstanding communication skills required.

Mansioni

• Respond to customer requests via email, chat, contact forms, and calls.
• Handle support tickets related to various queries.
• Conduct outbound calls to promote products and gather feedback.

Conoscenze

Fluent Italian

Customer service

Communication skills

CRM tools familiarity

Descrizione del lavoro

Want to Relocate to Portugal?

We are looking for Italian -speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.

Position : Customer Support Representative

Location : Remote in Portugal

Market : Italian -Speaking

Your Main Responsibilities

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and elevate cases when needed

Salary Package With & Without Accommodation

Whats Offered

• Salary : Up to1,000 +performance & complexity bonus gross / monthly (14 salaries per year)
• Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option :

Studio apartment in a company shared building for up to 12 months

Rent : 280 / month , all utilities included (deducted from payslip)

Working Conditions

• 40 hours / week + 1 hour lunch break
• 22 vacation days per year
• If you work on a Portuguese public holiday, you receive a compensation day

Why Portugal?

A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me!