Work in Portugal - Customer Care/Italian Market (Remote Job with Accomodation)!)

Global People Sphere; Palermo; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading international support company is seeking a Customer Support Representative to work remotely in Portugal. The role involves responding to customer inquiries, handling support tickets, and utilizing CRM tools. Candidates must be proficient in Italian and possess strong communication skills. The position offers a competitive salary of up to €1,000 monthly, performance bonuses, and relocation support. Enjoy a multicultural lifestyle with opportunities for career growth in sunny Portugal.

Servizi

Performance and complexity bonus

Relocation support

Accommodation option available

Competenze

• Strong proficiency in Italian and capable of handling customer support.
• Excellent communication skills for effective customer interactions.
• Experience with CRM tools is a plus.

Mansioni

• Respond to customer requests via multiple channels.
• Handle various support tickets and improve customer satisfaction.
• Maintain accurate customer records using CRM systems.
• Achieve performance goals while handling tickets.

Conoscenze

Italian proficiency

Customer service skills

CRM familiarity

Communication skills

Descrizione del lavoro

Want to Relocate to Portugal?

We are looking for Italian -speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.

Position:

Customer Support Representative

Location:

Remote in Portugal

Market: Italian - Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will:

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escalate cases when needed

Salary Package With & Without Accommodation

Whats Offered

• Salary: Up to 1,000 + performance & complexity bonus gross/monthly (14 salaries per year)
• Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option

Studio apartment in a company shared building for up to 12 months

Rent: 280/month, all utilities included (deducted from payslip)

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• If you work on a Portuguese public holiday, you receive a compensation day

Why Portugal?

A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more?

Feel free to message me!