Vice President of Operations

Everli; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading online grocery marketplace is seeking an experienced VP of Logistics & Operations in Milan. You will lead the operational strategy, enhance delivery performance, and build a high-impact team. The ideal candidate has extensive logistics experience and a strong analytical background. This role offers a competitive salary and a full-time contract with on-site presence required.

Servizi

Competitive salary

Welfare Budget for various services

Discount on groceries with Everli.com

Competenze

• Extensive experience in logistics, operations, or supply-chain leadership.
• Background in gig-economy / fleet-based operations.
• Strong strategic and analytical skill set, with proven KPI ownership.

Mansioni

• Define and execute an operational strategy for improved processes.
• Set and monitor key KPIs related to delivery and performance.
• Build and mentor a high-impact operations team.

Conoscenze

Logistics experience

Analytical skills

Leadership

Operational efficiency

Cross-functional collaboration

Formazione

Degree in Business, Operations, Engineering or similar

Descrizione del lavoro

Everli is Europe’s leading marketplace for online grocery shopping and one of its fastest growing scale‑ups, consistently ranking on the Times list. We are on a mission to deliver customers peace of mind with a trouble‑free grocery experience they love and trust.

Job Description
Everli is looking for an experienced VP of Logistics & Operations to lead our operational strategy and elevate the performance of our marketplace across Italy. You will own the full delivery and fulfillment lifecycle — ensuring same‑day availability, reducing unfulfilled orders, improving on‑time delivery, and driving efficiency across 60+ cities.
We’re looking for a strategic yet hands‑on leader with deep logistics experience, ideally within gig‑economy or on‑demand delivery environments. You’ll work closely with our CEO on business direction and partner with our CTO to align operational needs with tech solutions. If you thrive in scaling operations, building high‑performing teams, and turning insights into action, this role is for you.

Responsibilities

• Define and execute an operational strategy that improves processes, workflows, and team performance
• Set, monitor, and optimize key KPIs (same‑day availability, order completion, on‑time delivery, city performance)
• Partner with CEO and CTO to align logistics operations with technology platforms and routing systems
• Build, mentor, and structure a high‑impact operations team with clear incentives and growth paths
• Optimize fulfillment, shopper workforce management, and last‑mile delivery across 60+ cities
• Solve problems directly on the ground when needed and drive a culture of proactive problem‑solving
• Ensure strong performance management using data, analytics, and customer experience insights
• Develop scalable playbooks and SOPs to support new city launches and operational expansion

Requirements

• Extensive experience in logistics, operations, or supply‑chain leadership
• Background in gig‑economy / fleet‑based operations (rideshare, food delivery, courier, etc.)
• Strong strategic and analytical skill set, with proven KPI ownership
• Leadership style that combines accountability with hands‑on involvement
• Experience managing and developing multi‑city or multi‑region operations
• Excellent communication and cross‑functional collaboration with senior stakeholders
• Familiarity with last‑mile delivery technologies and marketplace models
• Degree in Business, Operations, Engineering, or similar (MBA a plus)

What we offer

• Full‑time permanent contract and a competitive salary
• Welfare Budget – a credit for a wide selection of services (education, public transport, vacations and entertainment, wellness, culture, etc.)
• Office‑based in central Milan, providing daily collaboration with the team; requires on‑site presence
• Discount on your grocery with Everli.com – apply a reserved discount on your basket whenever you use our service

Please submit your CV in English exclusively.

Everli is proud to be an equal opportunity employer. We foster an inclusive and diverse workplace. No matter who you are, what you look like or how many years ago you started your career: you will always be welcome in our team. Just like in a grocery store, diversity is richness!

Seniority level: Executive

Employment type: Full‑time

Job function: Management and Manufacturing
Industries: Internet Publishing