VENICE - Operation Manager (m/f/d)

Roadsurfer GmbH; Venezia; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading campervan rental company in Venezia seeks a Location Manager to oversee daily operations, lead a team, and ensure customer satisfaction. Responsibilities include optimizing processes, managing a vehicle fleet, and collaborating with international teams. Candidates should have relevant training, 1-2 years of experience, strong communication skills, and fluency in English and Italian. Join us and be part of a dynamic team in a fast-growing company that promotes adventure and happiness on the roads.

Servizi

Collegial atmosphere and team events

Exchange program within Europe

Discounts on corporate benefits

Competenze

• 1-2 years of relevant experience in car rental, tourism, or similar.
• Experience in leading teams is advantageous.
• Fluent English and local language are required.

Mansioni

• Lead the independent management of the location.
• Optimize existing processes and implement new ideas.
• Communicate with international teams for continuous improvements.
• Motivate and lead the on-site team, including recruitment and quality control.
• Oversee vehicle fleet management and customer consultation.

Conoscenze

Customer orientation

Team leadership

Effective communication

Problem-solving

Organization

Formazione

Completed training or studies in a relevant field

Descrizione del lavoro

Why roadsurfer?

• TEAMSPIRIT & TEAMEVENTS: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as joint sports sessions, barbecues or just an after-work drink at your station.
• EXCHANGE PROGRAM: Swap your workplace with one of your European colleagues and work up to four weeks a year in the most beautiful places in Europe.
• CAMPER BUDGET: You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself.
• DISCOUNTS: Use our Corporate Benefits Platform and Family & Friends Discounts.

The role - your passion

• Your roadsurfer Station - Location Management: You take on the independent leadership and establishment of the location, closely collaborating with central departments to oversee day-to-day operations on-site.
• Process Optimization: You successfully implement existing standards and processes while contributing your own ideas (coordinating vehicle returns, handovers, and vehicle preparation).
• Collaboration with roadsurfer Stations: You maintain constant communication with all international teams to ensure ongoing improvements.
• Team Leadership: As a Team Leader, you motivate and lead your on-site team. This includes onboarding, effective task planning, and quality control.
• Recruitment: You have control over building your team and seek the right talent for your location.
• Fleet Management: You always have an overview of the local vehicle fleet for rental and sales: documentation, maintenance, cleanliness, and coordination with local service partners.
• Customer Consultation: You advise customers on our products, myroadsurfer, abo, spots, and rent, and send them out as happy roadsurfers on the roads of Europe.

What you need to surf the wave with us

• Successfully completed training or studies in a relevant subject area or comparable qualification.
• At least 1-2 years of relevant work experience, preferably in areas such as car rental, tourism, or similar - career changers are welcome.
• Experience in leading employees or teams is advantageous.
• High service and customer orientation with a friendly and open demeanor.
• You are a hands‑on and effective communicator.
• You are a resilient problem solver and highly organized.
• You speak excellent English; on top you also speak the language for the country you applied for fluently.
• Driver's license Class B.

Ready to surf?

We look forward to receiving your application! If you have any questions, feel free to reach out to us at [e-mail], and we will get back to you as soon as possible.

ABOUT #ROADSURFER

We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. Come ride the wave with us!