Travel Advisor – Barcelona

FH Collective Academy; Milano; Ibrido; EUR 18.000 - 23.000; Tempo pieno

Descrizione del lavoro

A leading travel service provider is seeking a Danish-speaking customer support representative. This position involves helping travelers via phone and email, dealing with inquiries related to bookings and services. No previous experience is needed, making it an excellent opportunity for those new to the industry. The role is hybrid based in Barcelona and offers various benefits, including vacation days and training opportunities.

Servizi

One month of accommodation for relocating candidates

27 paid vacation days per year

Private health insurance after permanent contract

Three weeks of paid training and ongoing coaching

Long-term career development opportunities

Competenze

• Fluency in Danish and advanced English are essential.
• Strong communication and problem-solving skills are required.
• Experience with CRM tools and Office 365 is beneficial.

Mansioni

• Support travelers and accommodation partners via phone and email.
• Handle inquiries related to bookings, payments, and services.
• Ensure accurate communication with customers.

Conoscenze

Fluency in Danish

Advanced English

Strong communication skills

Problem-solving skills

Customer-oriented mindset

Strumenti

CRM tools

Office 365

Descrizione del lavoro

This role is suitable for Danish speakers who are looking for a stable customer‑facing position in the travel industry and are open to working in a hybrid model in Barcelona.

Location: Barcelona (Hybrid)

Salary: €22,249 gross/year

Contract: 38.5 h/week, 2 days off

Working hours: Rotational shifts between 09:00–20:00

Working Conditions

• Hybrid working model
• One month of accommodation for candidates relocating from abroad
• 27 paid vacation days per year
• Three weeks of paid training and ongoing coaching
• Private health insurance after permanent contract
• International and multicultural working environment
• Long‑term career development opportunities

Your role

• Support travelers and accommodation partners via phone and email
• Handle inquiries related to bookings, payments, services, and basic technical matters
• Ensure clear and accurate communication with customers
• Follow established processes and quality standards

What we are looking for

• Fluency in Danish and advanced English
• No experience needed!
• Strong communication and problem‑solving skills
• Comfortable working with CRM tools and Office 365
• Customer‑oriented and solution‑focused mindset
• Previous customer service experience is an advantage

Applications will be reviewed on an ongoing basis.