Transformation Project Management Assistant

Galileo Global Education Group; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

An education organization in Milan is seeking a Transformation Project Management Assistant to facilitate digitalization projects and enhance academic processes. Responsibilities include project monitoring, training of staff, and resolving technical issues. Candidates should have 2-3 years of relevant experience, excellent communication skills, and familiarity with project management tools like Jira and Excel. English proficiency is required.

Competenze

• 2-3 years of experience in a similar role.
• Strong communication skills with empathy and patience.
• Familiarity with project management and general management software.
• Good command of English (B2 / C1).

Mansioni

• Support the collection of digitalization project needs.
• Monitor task list for digitalization projects.
• Coordinate and support project owners in testing.
• Provide training related to ticket issues and new functions.
• Support academic units in managing digital activities.

Conoscenze

Project management

Communication skills

Problem-solving attitude

Service-oriented mindset

Technical attitude

Strumenti

Jira

Excel

Descrizione del lavoro

NABA is currently seeking motivated individuals for the role of

Transformation Project Management Assistant

The selected candidate will join the Academic Transformation Project Unit, that has a specific competence on the internal processes and, thanks to this, collaborates and supports IT office in the digitalization project development. In particular, the Unit works on projects that have impacting on academic processes services, by supporting involved areas in the definition of technical briefings, both in the project monitoring and in the testing phase by interacting also directly with software houses in charge of digitalization project developments.

In addition, the Unit gives direct support to the office resolving technical problems reported through our internal ticketing platform.

The selected candidate will follow activities that are carried out in close collaboration with the IT office and the external consultant :

Project Management

• Support by collecting the digitalization project needs connected with and/or impacting on academic processes services.
• Support the preparation of a task list related to each single digitalization project, the constant monitoring of the respect of the task list.
• Support the testing phases of digitalization projects, with autonomous pre-tests with the software houses, and the coordination and support of project owners in their own tests and feedback.
• Support the "go-live" of each digitalization project in the defined task list and makes sure that all parts of briefings have been finalized/implemented before the official closing of the project (project owners' satisfaction).
• Training: an integral part of the activities is the training to be provided to the other offices in relation to the problems reported through the opening of tickets and due to incorrect procedures and in relation to the release of new functions and management of new systems.
• Digitalization Activities Support: Support other Academic Processes Units, such as Registration office and Academic Coordination Office, in managing their digital activities and finding smart digital solutions aimed at simplifying and better managing their own processes (in addition to the digitalization projects).
• Ticketing Management: Perform initial checks and resolve tickets related to the SIS and to the other internal systems.

REQUIREMENTS AND QUALIFICATIONS

• 2-3 years of experience in a similar role.
• Experience with Jira or similar project management tools.
• Specific technical IT expertise is not required, but a good technical attitude and problem-solving attitude are essential.
• Strong communication skills, with empathy and patience in supporting colleagues.
• Service-oriented mindset and proactive approach to improving internal user experience.
• Familiarity with Excel (pivot tables, basic formulas) and general management software.
• Experience in the education or academic sector is a plus.
• Good command of English (B2 / C1).

Work location: Milan

Compensation: Commensurate with the role and responsibilities

Contract: TBD

If you meet these requirements and are motivated to contribute to our digitalization projects and academic process improvements, we look forward to receiving your application!

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