Technical Support Specialist, level 1 - (Bilingual - German Speaking)

SOTI; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global technology company is seeking a Technical Support Specialist, level 1, fluent in German and English. The role involves providing post-sales support for software products, resolving customer issues, and enhancing customer experiences. Candidates should have a relevant degree and 1-2 years of experience, with strong problem-solving and communication skills. This position supports remote working from locations like Czechia or Romania, contributing to a collaborative and innovative environment.

Competenze

• At least 1-2 years of relevant experience in technical support.
• Strong knowledge of OSI model and networking principles.
• Understanding modern Windows client and server operating systems.

Mansioni

• Provide technical support via phone and email.
• Investigate and resolve customer issues.
• Update customers on progress regarding queries.
• Ensure timely responses to all customer requests.
• Provide excellent service regarding MDM solutions.

Conoscenze

Problem solving abilities

Team player

Communication skills in German

Communication skills in English

Flexibility

Self-motivation

Formazione

Degree or Diploma in IT or related field

Strumenti

SQL Server

VMware

Hyper-V

Windows Server 2019

Windows Server 2022

Android

iOS

Descrizione del lavoro

Job Title: Technical Support Specialist, level 1 - (Bilingual - German Speaking)

Locations: Czechia (Remote) or Romania (Remote)

Type of role: Consultant

Language: German and English

To start: ASAP

Who We Are

At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they’ve always been done.

What We’re Looking For

We’re looking for a highly skilled Technical Support Specialist who is excited to work in a fast-paced, agile environment and will be motivated and passionate about driving tech forward!

What’s in it for you?

The People - Our people are our most important resource. From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

What You’ll Do

• Provide telephone and email based post-sales technical support for our software products
• Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
• Work proactively to update customers by reporting progress regarding outstanding queries
• Endeavor to respond to all customer requests in a timely manner while improving customer experience
• Provide superior customer service in regards to our MDM solutions. Diagnoseand solve application queries and answer customer questions
• Use various devices to reproduce customer environments in order to troubleshoot issues further

Experience You’ll Bring

• Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field
• Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)
• Solid understanding of modern Windows client (e.g., Windows 11) and server operating systems (e.g., Windows Server 2019, Windows Server 2022).
• Experience with database management systems (such as SQL Server) and virtualization technologies (like VMware or Hyper‑V) is a plus.
• Knowledge of mobile computing platforms (Android, iOS)
• Minimum 1-2 years of relevant experience, exceptions for qualified candidates
• Strong problem solving abilities, strong team player (i.e. flexible, hard‑working, fast‑learner, self‑motivated, results oriented)
• Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
• Outstanding verbal and written communication skills in fluent German and English.

About SOTI

SOTI is the world's most trusted provider of mobile and IoT management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI's innovative portfolio of solutions and services provide the tools organizations need to truly mobilize their operations and optimize their mobility investments. SOTI extends secure mobility management to provide a total, flexible solution for comprehensive management and security of all mobile devices and connected peripherals deployed in an organization.

At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market. We offer careers with #EndlessPossibilities.

What are you waiting for? Apply today: https://www.soti.net/careers

If you want to bring your ideas to life, apply at SOTI today.

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.