Technical Support (Next Generation Sequencing)

Novogene Europe; Remoto; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading genomic services provider is seeking a Technical Support specialist for Southern Europe, ideally from Florence, Rome, or Napoli, to deliver technical support and ensure customer satisfaction. This role involves collaboration with sales teams, solving customer issues, and market research. A PhD or M.S. in molecular biology or genetics is required, along with excellent communication skills and a proactive nature. The position allows for remote work and offers business travel for client meetings.

Competenze

• PhD. / M.S in molecular biology, genetics and related majors.
• Experience in high-throughput sequencing is preferred.
• Outstanding English communication skills.

Mansioni

• Communicate with sales teams to transform business opportunities.
• Solve pre-sales problems and provide customer solutions.
• Analyze potential customer groups and collect relevant information.
• Research market requirements and product competitiveness.
• Travel for client meetings and company events.

Conoscenze

High-throughput sequencing

Communication skills

Teamwork

Proactivity

Multitasking

Formazione

PhD. / M.S in molecular biology, genetics or related majors

Descrizione del lavoro

Novogene is a leading global provider of genomic services and solutions. Leveraging the latest next-generation sequencing (NGS), bioinformatics expertise, and the largest sequencing capacity in the world, Novogene provides unsurpassed data quality and fast turnaround time to all our customers.

We are currently recruiting for a

Technical Support

covering Southern Europe. This role is highly collaborative and requires drive, organisation, and excellent NGS background. You will work closely with different business sectors and deliver technical support activities to achieve customer satisfaction and business growth.

Location :

Remote (Ideally at Florence, Rome or Napoli）

Job descriptions :

Responsible for communicating with sales teams to promote the transformation of business opportunities, completing quarterly and annual payment collection and settlement targets.

Responsible for timely communication with customers to solve pre-sales problems and providing customers with solutions when necessary.

Support the analysis of regional potential customer groups and collect relevant customer information.

Support dynamic research and analysis on market requirements, product competitiveness, and the latest industrial science and technologies.

Business travel when required to support client meetings and Company events

Support other business requirements when needed.

Your skills and experience :

• PhD. / M.S in molecular biology, genetics and related majors. Experience in high-throughput sequencing is preferred;

Outstanding listening, verbal and written English communication skills.

Be proactive. Have pioneering spirit. Ability to multitask and work under pressure.

Good at communication and team work.

Native language speaking will be a big plus.

Novogene is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. Novogene is commited to ensure all qualified applicants will receive consideration for employment without regard to race, colour, religion or belief, sex, sesual orientation, gender identity, national origin, disability, or any other legally-protected characterisitcs.

All employment decisions at Novogene are based on business requirements on its positions and skill sets on applicants. The business is committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental conditions.