Technical Support Engineer, Italy

Viking EMEA; Brescia; Ibrido; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading fire protection firm is seeking a Technical Support Engineer in the Milan area. The role involves providing technical support, building relationships with customers, and influencing product specifications. Candidates should have a relevant engineering background, strong communication skills, and fluency in Italian and English. With a competitive compensation package, this position offers the chance to be part of a stable organization committed to growth and collaboration across borders.

Servizi

Competitive compensation

Supportive team environment

Opportunities for training and development

Competenze

• Background in technical/business development within fire protection or related fields.
• Engineering background (Mechanical/Electrical/Electronic).
• Good knowledge of fire protection rules.

Mansioni

• Build relationships with customers and stakeholders.
• Offer technical support focused on design and features.
• Train customers, end-users, and consultants.

Conoscenze

Technical / business development

Fire protection knowledge

Interpersonal communication skills

Mechanical / Electrical / Electronic engineering

Fluent in Italian

Fluent in English

Formazione

Engineering degree

Descrizione del lavoro

The Technical Support Engineer is our recognized, trusted technical expert for Italian market. You build a strong and trustful relationship with customer and stakeholders and you offer technical support to customers with a focus on design and Features & Benefits to influence purchasing demands. You ensure that our Viking brand is at the forefront of our clients via training to customers, insurers, end-users, consultants and other specifiers of fire protection equipment. Your duties include making visits to specifiers (insurers, fire authorities, end-users, consultants etc) as well as networking in the engineering / building community and supporting local industry related organisations. You will have commercial responsibilities for Water Mist (Econaqua / Procon) and Foam systems.

You work closely within our great local team of Sales, Customer Service in Italy and your Technical Support colleagues in other territories.

Main duties

• Build a strong and trustful relationship with customer and stakeholders;
• offer technical support to customers with a focus on design and Features & Benefits;
• Influence purchasing demands;
• Training to customer, end user, consultants, specifiers of FP;
• Commercial responsibilities for Water Mist (Econaqua / Procon) and Foam systems;
• Build a specification and quotation pipeline
• Provide technical support to customers and specifiers for water based product range
• Organize and provide training and seminars
• Maintain strong contacts with system stakeholders (for example end users, engineers & insurers) to provide assistance and work towards getting Viking products specified
• Work closely within the technical support team in EMEA

Additional duties

• Build a specification and quotation pipeline
• Assist our customers in complex projects to identify the systems and products they require
• Provide technical support to customers and specifiers for water based product range
• Provide technical support to colleagues with accurate technical information
• Organize and provide training and seminars
• Provide on-site assistance to customers as necessary
• Maintain strong contacts with system stakeholders (for example end users, engineers & insurers) to provide assistance and work towards getting Viking products specified
• Work with our product management team to define our product offering and manage our local product approvals
• Work closely within the technical support team in EMEA
• Work closely with the sales, operations and marketing department to launch new products
• Participate in Standards Committees and Trade Association and drive the development of the sprinkler industry
• Define and realize solutions for local standards / regulations

Ideally, you are based in Milan area (Viking Italy office is in Milan). The position requires occasional traveling mostly in Italy, but visits may be required to other countries as well. The Technical Sales Engineer will report to the Sales Manager of Viking Italia, also based in Milan.

Qualifications and experience

• Background in technical / business development within the fire protection or related business
• Engineering background (Mechanical / Electrical / Electronical) and understanding for the jargon within the contracting business
• Good knowledge of Fire protection rules, experience in the design of systems would be an assets
• Knowledge of special hazards engineering is nice to have
• Prefab / pipework installation experience is desirable
• Proven technical skills, experiences
• Italian and English languages are a must, French language skills would be an advantage, but are not a pre-requisite

Personal characteristics

• You have a helicopter perspective, able to prioritize and get things done
• You are well presented, enthusiastic with the drive to succeed in a competitive but developing market
• You are valued for your excellent interpersonal communication skills - you can communicate, interact and adapt to all levels in the organization through various channels and methods
• You are able to build strong relationships and networks through trust and integrity
• You are a self-starter, well organized, able to prioritize and you get things done
• You are a listener and able to influence, motivate and convince when needed
• You are result oriented and have a strong sense of commitment to deliver

Our offer

Stable company

for over three decades, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes. We are not just stable; we are a ship that has sailed through storms and emerged stronger. Be part of a team that values tradition, experience, and unwavering commitment.

Package

we offer competitive compensation that recognizes your expertise and dedication.

Great place to work

we are not just a big company; we are a close-knit community that spans continents. As you contribute to impactful projects, you will experience the best of both worlds: the resources and reach of a multinational structure combined with the warmth and support of a tight-knit family. Grow your career with us, collaborate across borders, and enjoy the advantages of a truly inclusive and nurturing environment. Apply now and become part of our extraordinary journey

Contact information

If you are interested in this position, please send your Curriculum Vitae and cover letter in English to [e-mail]