Technical Support Engineer

HYXiPOWER; Torino; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A technology company based in Torino is seeking an individual for a role focused on debugging guidance and technical training for products related to inverters and management systems. The candidate should have an engineering background, preferably with experience in the PV field, along with strong English skills and a customer-oriented attitude. Key responsibilities include drafting technical documents and supporting customer inquiries while adapting to long-term business travel requirements.

Competenze

• Experience in electrical equipment and software delivery.
• Former working experience in photovoltaic or inverter field.
• Electrical related certification is required.

Mansioni

• Guide debugging for regional products and organize training.
• Draft technical agreements and provide project technical info.
• Study customer product needs for company planning.
• Analyze market intelligence related to photovoltaic products.
• Handle customer inquiries and complaints.

Conoscenze

Strong customer service skills

Coordination skills

Strong English proficiency

Formazione

Associate Bachelor degree or above in engineering

Descrizione del lavoro

Job Responsibilities

1. Responsible for the debugging guidance of the corresponding regional products, organizing technical training, maintenance and upgrading work (including inverters, data collectors, and management systems).
2. Carry out product technology and solution work such as photovoltaic inverters; responsible for the drafting and review of technical agreements, the provision of project technical information, and the drafting and review of technical bids.
3. Collect and study the medium- and long-term needs of customers for products, provide demand input for the company's product planning and development, and participate in the process review of photovoltaic inverter product development and iteration.
4. Responsible for the market docking, intelligence information collection and analysis of photovoltaic inverter products, and responsible for market demand customer technical support and answering questions.
5. Other tasks assigned by superiors.

Job Requirements

1. Associate Bachelor degree or above, engineering (automation, electrical, computer, mechanical, etc.) background.
2. Experience in electrical equipment, software and hardware delivery and maintenance services.
3. Former working experience in PV or inverter field, with electrical related certificate.
4. Strong English ability, can be used as a working language, and can adapt to long-term business trips.
5. Have a strong sense of customer service, be able to handle customer inquiries and complaints, and have strong coordination skills.