Technical Service Engineer - Italy

JR Italy; Ferrara; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading renewable energy company in Ferrara is seeking a Technical Service Engineer to deliver expert technical support and conduct training sessions. The ideal candidate will possess an engineering degree, at least 3 years of experience in the relevant sectors, and will be fluent in both Italian and English. This role involves national and occasional international travel and focuses on service optimization and customer satisfaction.

Competenze

• 3+ years of experience in technical support, engineering, or field services, preferably in solar, energy, or electrical sectors.
• Fluent in Italian and English, both written and spoken.
• Based in Italy with ability to travel nationally and occasionally internationally.

Mansioni

• Deliver expert technical support to customers and partners.
• Conduct engaging training sessions for installers and internal teams.
• Manage RMA requests with precision to uphold customer satisfaction.
• Drive service optimization and track service KPIs.

Conoscenze

Technical support

Customer communication

Solution-oriented thinking

Adaptability

Formazione

Engineering degree in Electrical Engineering

Descrizione del lavoro

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Technical Service Engineer - Italy, ferrara

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EU work permit required:

Yes

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Job Reference:

5236510091053629440337133

Job Views:

5

Posted:

27.08.2025

Expiry Date:

11.10.2025

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Job Description:

Work Responsibility:

• Deliver expert, solution-driven technical support to our professional customers and partners.
• Conduct engaging training sessions to empower installers and internal teams.
• Manage RMA requests with speed and precision to keep customer satisfaction high.
• Drive service optimization, improving response times, parts usage, and cost-efficiency.
• Track and report service KPIs to ensure continuous improvement.
• Collaborate with the sales team to provide technical expertise during customer meetings and project planning.
• Prepare compelling technical proposals, system designs, and product presentations.
• Ensure all technical solutions meet local regulatory and grid requirements.
• Monitor local market trends and share insights with R&D, product, and marketing teams.
• Support our presence at trade shows, technical workshops, and partner events.
• Provide hands-on support during on-site installations and commissioning when needed.

Requirements:

• Based in Italy with the ability to travel nationally and occasionally internationally.
• Engineering degree in Electrical Engineering or a related field (renewable energy specialization is a plus).
• 3+ years of experience in technical support, engineering, or field services, preferably in the solar, energy, or electrical sectors.
• Technically skilled, solution-oriented, and a natural communicator with a customer-first mindset.
• Adaptable and proactive, comfortable working in a fast-paced, international environment.
• Fluent in Italian and English, both written and spoken.