Technical Service Engineer - Italy

JR Italy; Como; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading technology company is seeking a Technical Service Engineer based in Italy. In this role, you will provide expert technical support, conduct training, and ensure customer satisfaction while collaborating with sales. The ideal candidate has an engineering degree, over 3 years of experience in technical support, and is fluent in Italian and English. This position may require some travel nationally and internationally.

Competenze

• 3+ years of experience in technical support, engineering, or field services.
• Fluent in both Italian and English, written and spoken.

Mansioni

• Deliver expert technical support to customers and partners.
• Conduct training sessions for installers.
• Manage RMA requests effectively.
• Optimize service response times and costs.
• Track and report service KPIs.
• Collaborate with sales for technical expertise.

Conoscenze

Technical support expertise

Solution-driven mindset

Customer-focused communication

Adaptability

Knowledge of local regulations

Formazione

Engineering degree in Electrical Engineering

Descrizione del lavoro

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Technical Service Engineer - Italy, como

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EU work permit required:

Yes

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Job Reference:

5236510091053629440337126

Job Views:

4

Posted:

22.08.2025

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Job Description:

Work Responsibility:

• Deliver expert, solution-driven technical support to our professional customers and partners.
• Conduct engaging training sessions to empower installers and internal teams.
• Manage RMA requests with speed and precision to keep customer satisfaction high.
• Drive service optimization, improving response times, parts usage, and cost-efficiency.
• Track and report service KPIs to ensure continuous improvement.
• Collaborate with the sales team to provide technical expertise during customer meetings and project planning.
• Prepare compelling technical proposals, system designs, and product presentations.
• Ensure all technical solutions meet local regulatory and grid requirements.
• Monitor local market trends and share insights with R&D, product, and marketing teams.
• Support our presence at trade shows, technical workshops, and partner events.
• Provide hands-on support during on-site installations and commissioning when needed.

Requirements:

• Based in Italy with the ability to travel nationally and occasionally internationally.
• Engineering degree in Electrical Engineering or a related field (renewable energy specialization is a plus).
• 3+ years of experience in technical support, engineering, or field services, preferably in the solar, energy, or electrical sectors.
• Technically skilled, solution-oriented, and a natural communicator with a customer-first mindset.
• Adaptable and proactive, comfortable working in a fast-paced, international environment.
• Fluent in Italian and English, both written and spoken.