System Development Engineer , CoSS

Amazon; Milano; In loco; EUR 40.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Milan seeks a System Dev Engineer to enhance support processes and build custom tools. Responsibilities include resolving software issues, developing operational tools using Ruby and Python, and ensuring system reliability in AWS environments. Ideal candidates have experience in software development and a strong customer focus. Join a dynamic team that values diverse talents and collaborative culture.

Competenze

• Knowledge of systems engineering fundamentals, including networking and operating systems.
• Experience in professional software development.
• Hands-on experience with programming in at least one modern language such as C++, Java, or Python.

Mansioni

• Diagnose and resolve complex production software issues.
• Develop and implement operational tools and automation solutions.
• Design and implement monitoring solutions to ensure reliability and performance.

Conoscenze

Software development support

Technical issue resolution

Customer focus

Metrics-focused approach

Strumenti

Ruby

Python

Java

Shell scripting

AWS

Descrizione del lavoro

Job ID: 3142714 | Amazon Development Center (Romania) S.R.L. - A91

The Compliance Shared Services (CoSS) organization's mission is to build shared services for managing regulations. The SPIDER (Streamlining Planning, Deployment and Post-Release) team within CoSS is responsible for the technical infrastructure and tools to proactively identify and resolve issues impacting Selling Partners. SPIDER is seeking a System Dev Engineer with experience in software engineering support or an equivalent role, with a track record of driving projects to improve software development, business, and customer service support‑related processes and technical support experiences. A successful candidate will be an experienced technical team member who is willing to take on challenging responsibilities, has a metrics‑focused approach, demonstrates customer focus, and has the ability to lead in multi‑functional and fast‑paced environments. If you fit the profile, we would love to talk to you.

Responsibilities include working with a team of support engineers, enhancing process and service improvements, monitoring and improving day‑to‑day operational efficiency, and being self‑motivated. The role also involves driving smaller‑scope development projects and building custom tools.

Technical Support and Problem Resolution

• Diagnose and resolve complex production software issues across multiple products and services
• Perform comprehensive troubleshooting and root cause analysis for technical challenges
• Provide timely and effective support through ticket management and customer communication

Software Development and Maintenance

• Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell scripting
• Maintain and configure software systems in staging and production environments
• Implement fixes and enhancements for internally developed software applications

System Operations and Monitoring

• Design and implement monitoring solutions to ensure system reliability and performance
• Manage software deployments and support infrastructure in AWS and web technology environments
• Create and maintain system and support status reports

  Team Collaboration and Knowledge Management

  • Coordinate support issue handoffs within the team
  • Develop and contribute to a comprehensive team knowledge base
  • Collaborate with cross‑functional teams to improve operational excellence

  Product and Service Ownership

  • Take ownership of digital products or system components
  • Ensure adherence to service level agreements (SLAs)
  • Coordinate customer notifications and workflow management

  Basic Qualifications

  • Knowledge of systems engineering fundamentals (networking, storage, operating systems)
  • Experience (non‑internship) in professional software development
  • Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
  • Experience in networking, storage systems, operating systems and hands‑on systems engineering
  • Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby

  Preferred Qualifications

  • Experience with PowerShell (preferred), Python, Ruby, or Java
  • Experience working in an Agile environment using the Scrum methodology

  Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

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  Posted: November 6, 2025 (Updated about 2 months ago)

  Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.