Support Engineer

ION; Roma; Ibrido; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading financial technology company is looking for a Support Engineer to assist customers with technical and functional issues related to their services. The role requires a degree in Computer Science or equivalent experience, strong problem-solving skills, and excellent communication in English and Italian. Responsibilities include tracking customer inquiries, system analysis, and support for service deployments. Candidates should be proactive and willing to work shifts and weekends.

Servizi

Increased chances of interviewing through referrals

Competenze

• Degree in a relevant field or equivalent experience.
• Proven problem-solving abilities under pressure.
• Familiarity with Linux command line preferred.

Mansioni

• Respond to technical and functional inquiries.
• Track and communicate inquiry resolutions.
• Build knowledge of supported software.
• Carry out application system checks.
• Assist with service deployments.
• Participate in IT security measures.

Conoscenze

Analytical problem solving

Good knowledge of Linux

SQL and PL/SQL knowledge

Excellent communication in English

Team cooperation

Formazione

Degree in Computer Science or related field

Descrizione del lavoro

Support Engineer – Join to apply for the role at ION

We are looking for a Service Specialist to support current and future delivery and maintenance of services. You will play a key role in assisting customers both from technical and functional points of view.

Location: Pisa, Milan, Turin offices.

Responsibilities

• Respond to customers’ inquiries relating to technical and functional issues via phone, email, and case management system.
• Track inquiry resolution progress.
• Communicate updates effectively and promptly to the client.
• Build and maintain a knowledge of the supported software, including database structure and configuration files, to assist in issue investigation.
• Deal with unexpected events or failures that limit clients’ use of the supported systems.
• Carry out application system checks, aiming to identify and resolve issues before they affect clients.
• Develop strong working relationships with other departments and third party vendors to assist with the delivery of our service to clients.
• Support customers on testing new or changed products and services to ensure that they meet defined requirements.
• Assist with releases and deployments of services components.
• Participate in all activities related to IT security and cybersecurity, with the aim of mitigating risk and supporting recovery programs for the area of responsibility. Runs system analysis to identify potential issues.
• Adhere to “best practice” and department procedures for client communications, incident progression and investigation.
• Participate in the team shift patterns and assist with weekend work and out of hours escalation when required.

Qualifications

• Degree in Computer Science, Computer Engineering or related technical degree or equivalent work experience.
• Analytical, proactive problem solving, even when under pressure.
• Good knowledge of Linux (or other Unix) and familiarity at the command line is preferred.
• Good knowledge of SQL and PL / SQL language.
• Knowledge of IT security and cybersecurity best practices.
• Logical approach to troubleshooting and problem solving.
• Knowledge of financial industry is considered a plus.
• Excellent written and verbal communication skills in English and Italian.
• Confident and professional manner.
• Able to manage own time and a changing workload.
• Co-operative approach to working with team members and other departments.
• Able to view situations from a customer perspective and act accordingly.
• Willingness to work shifts and on weekends.

Benefits & Additional Information

Referrals increase your chances of interviewing at ION by 2x.