Sr Account Manager

Forrester Research; Milano; Ibrido; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading research firm is seeking a Senior Account Manager in Milan, Italy. This hybrid role involves partner engagement, account management, and driving client growth within high-potential sectors. The ideal candidate should have consultative sales experience and a passion for technology and client success. Fluency in Italian and English is a plus, alongside strong relationship-building skills.

Competenze

• Proven experience in a similar role focusing on new-business development.
• Drive client growth and build long-term relationships.
• Experience in selling business services to senior-level professionals.

Mansioni

• Partner with senior management clients as a trusted advisor.
• Maintain relationships with executive-level contacts to identify opportunities.
• Produce accurate forecasts and maintain sales metrics.

Conoscenze

Relationship building

Consultative sales

Effective communication

Critical thinking

Data-driven decisions

Adaptability

Formazione

Bachelor's degree

Descrizione del lavoro

At Forrester were trusted to work on trailblazing mission critical problems that business and technology leaders face today. Thats why were always looking to empower talented individuals to perform at their best every single day. Were proud of our community of smart people and vibrant voices who come together to do whats right by our clients and each other. Our success is driven by curiosity courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.

About This Role

We’re seeking a highly motivated sales professional with a passion for building relationships and delivering value to clients. Using curiosity and an entrepreneurial mindset this individual pursues growth opportunities by engaging with senior leaders and executives for Forrester’s existing accounts composed of Fortune‑class companies. This role involves a transparent repeatable consultative sales process and achieves impactful outcomes by creating and orchestrating account penetration strategies. The Senior Account Manager anticipates client needs; understands what drives their success; challenges them to think differently; and provides highly valued business insights to enable clients to win, serve and retain customers. Along the way this individual will enjoy the opportunity to drive professional and financial growth.

The successful candidate will work closely with top executives and their teams gaining a deep understanding of their challenges and demonstrating how Forrester can support their mission. Success in this position entails the ability to build trust, foster relationships and communicate effectively.

As a Senior Account Manager the successful candidate will join our Italian team focused on the USER business. This hybrid role blends strategic account management (70%) with proactive business development (30%) to grow Forrester’s footprint across a portfolio of high‑potential clients.

Ideally fluency in Italian and English is a plus and comfortable engaging with senior decision‑makers and skilled at both nurturing long‑term relationships and identifying new opportunities. This individual will be responsible for expanding existing accounts and driving new business within the USER segment which includes customer experience marketing and digital transformation leaders.

Key Responsibilities

• Partner with senior management (director C‑level) clients as a trusted business advisor by leveraging the company’s research on emerging technologies and customer experience.
• Collaborate with industry analysts and the ecosystem to sell and deliver prescriptive client solutions.
• Maintain the minimum weekly / daily metrics and ensure quota is met.
• Produce accurate and timely forecasts.
• Uncover key business initiatives and engage new cross‑functional buying centers.
• Develop sales opportunities to increase contract value and customer retention.
• Maintain and build relationships with executive‑level contacts to understand their business needs and identify new opportunities.
• Develop a complete understanding of the company’s products and services portfolio to align appropriate solutions with client needs.

Skills and Competencies

• Demonstrate urgency and a sense of purpose.
• Anticipate challenges, adapt to setbacks and respond well to coaching.
• Adapt communication style to audience needs and listen actively.
• Leverage data and insights to secure support and commitment.
• Apply critical thinking to anticipate challenges, make data‑driven decisions and achieve goals.
• Pursue continuous learning and embrace diverse perspectives.
• Prioritize work effectively to align with organizational goals and follow standard processes.
• Build trust through consistency, reliability and strong rapport.
• Experienced professional fully competent in core elements of the role; independently complete day‑to‑day tasks and solve diverse problems.
• Work on daily tasks with limited oversight and receive general instruction for new activities.
• Develop positive working relationships with senior team members in the department.

Job Requirements

• A bachelor’s degree is preferred.
• Some relevant / consultative sales experience.
• Experience in selling business services to senior‑level professionals in a highly competitive market is an advantage.
• The ability and willingness to make cold calls and book meetings.
• Proven experience in a similar role specifically with new‑business development achieving quota goals and managing personal sales strategies.
• Effective presentation, organization and time management skills.
• A fast learner who is at ease with technology.
• Excellent verbal and written communication skills.
• Knowledge of the Italian business landscape and USER market dynamics.

This role offers a unique opportunity to work with some of the most influential brands in the high‑tech industry and to grow as a sales professional. If you are passionate about driving client growth and building long‑term relationships we encourage you to apply.

Data Protection

The information provided by you in this application will be used for the purposes of recruitment and for successful applicants only for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful Forrester Research Inc. its subsidiaries, affiliates and / or service providers (collectively Forrester) will retain your personal information on secure file solely to consider you for future recruitment opportunities.

By submitting your resume / CV you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities.

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