Software and Automation Specialist

BioLegend, Inc.; Veneto; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading biotechnology company is seeking a Software & Automation Specialist to provide remote support and onsite configuration for healthcare solutions. This role involves troubleshooting technical issues, delivering customer training, and maintaining strong relationships with clients. Candidates should have a technical degree and strong expertise in Windows and SQL. A friendly workplace culture and opportunities for personal development are offered.

Servizi

Company Car

Smartphone and Personal Computer

Complimentary refreshments on-site

Personal development opportunities

Competenze

• Good level of English (B2) required for effective collaboration.
• Strong knowledge of Windows operating systems in server and desktop environments.
• Proficiency in SQL and relational databases preferred.

Mansioni

• Resolve technical issues for reliable, compliant systems.
• Perform technical interventions on diagnostic instruments.
• Provide clear training for software operation.

Conoscenze

Technical problem-solving

Customer training

Proactive communication

Collaboration

Formazione

Diploma or degree in a relevant technical field

Strumenti

SQL

Windows operating systems

Descrizione del lavoro

Overview

We’re looking for a Software & Automation Specialist to support hospital customers remotely and install / configure solutions onsite, combining problem-solving with hands-on implementation to drive impact in healthcare and advance human health through science. This role offers the opportunity to work with cutting-edge technology in a mission-critical environment while directly contributing to better patient outcomes.

Responsibilities

• System & Software Management – Resolve technical issues (e.g., server setups, SQL / DB configurations, permissions, and network access) to ensure reliable, compliant, and high-performing systems for customers.
• Hardware Maintenance & Troubleshooting – Perform technical interventions on diagnostic instruments and optimize solutions to keep critical healthcare equipment running smoothly.
• Customer Training & Enablement – Deliver clear, effective training so users can confidently operate the software, maximizing adoption and reducing downtime.
• Customer Service & Relationship Building – Provide responsive support and proactive communication to build trust and long-term partnerships with clients.
• Collaboration & Knowledge Sharing – Work closely with colleagues across the business to align strategies, share expertise, and deliver consistent, high-quality service.

Key Conditions

• Frequent travel within the country, with occasional visits to HQ in Germany.
• A valid driving licence is essential for nationwide travel.
• A good level of English, both written and spoken, is required to collaborate effectively with international colleagues.

You Bring

• A diploma or degree in a relevant technical field (IT, Software Development, Software Engineering, or similar).
• Strong knowledge of Windows operating systems in both server and desktop environments (mandatory).
• Proficiency in SQL and relational databases, including creating and managing data, queries, and stored procedures (strongly preferred).
• At least an intermediate level of English (B2) in both oral and written communication.

We Offer

• Company Car
• Smartphone and Personal Computer
• Complementary refreshments on-site
• The opportunity to be part of a collaborative, dynamic work environment with a warm and friendly culture
• Personal development; Take advantage of our Skillsoft learning and development platform, offering a diverse range of modules to support your personal and professional growth.