ServiceNow Project Manager

Stefanini EMEA; Milano; Ibrido; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A global tech consulting company is seeking a ServiceNow Project Manager in Milan, Italy. This role involves managing projects for clients, leading a team, and ensuring successful execution according to business needs. Candidates should have over 5 years of project management experience, particularly with the ServiceNow platform. This position offers competitive compensation, flexible working hours, and opportunities for career growth within a collaborative team environment.

Servizi

Career development opportunities

Special referral bonuses

Private medical subscription

Monthly budget for flexible benefits

Flexible working hours

Friendly team environment

Competenze

• 5+ years experience managing ITIL-related projects.
• Experience with the ServiceNow platform and impact evaluation.
• Proven ability to manage and coordinate teams.

Mansioni

• Manage the portfolio of ADC EMEA SMP clients and projects.
• Build relationships with diverse stakeholders.
• Create and maintain project documentation.

Conoscenze

Project management

ServiceNow platform expertise

Cross-functional team coordination

Exceptional communication skills

Problem-solving

Attention to detail

Strumenti

Microsoft Project

Visio

Descrizione del lavoro

As a ServiceNow Project Manager, you will be responsible for managing the portfolio of ADC EMEA SMP clients and projects.

Your main responsibilities

• Assessing the requirements for managing a project and adapting industry-standard methods to fit the specific context
• Managing the work of ServiceNow technical experts who are providing consulting services and implementing new product features
• Building and maintaining positive working relationships with staff, stakeholders, and clients from diverse backgrounds
• Regularly updating the project's status dashboard
• Attending meetings, taking note of instructions, tasks, and queries, and documenting them accordingly
• Creating and keeping up to date both program and technical documentation
• Collaborating with sales and pre‑sales team

Job Requirements

To be considered for this role, you should possess the following qualifications and skills :

• 5 yrs experience managing projects related to ITIL or process improvement
• Experience in managing projects related to the ServiceNow platform, including its various modules and the ability to evaluate the impact of customizing and configuring the platform to meet specific business requirements
• Relevant experience in project management, including coordinating cross‑functional teams
• Proven ability to take initiative, work independently, and quickly learn new skills
• Exceptional communication skills, with a focus on attention to detail and strong customer‑facing abilities
• Good knowledge and practical experience with Microsoft Project, Visio
• Skilled in solving problems creatively and adapting to changing requirements
• Proven track record of successfully leading large projects, including communicating updates to executive teams and coordinating across functional teams

You should have the ability to manage multiple projects simultaneously, and to meet tight deadlines. Furthermore, you should have the ability to communicate effectively with technical and non‑technical stakeholders.

What we offer

You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages :

• Career development : opportunity to grow within the team
• Special referral bonuses for recommending your friends
• Private Medical subscription
• A monthly budget for flexible benefits program
• Flexible working hours and work from home, aligned with project needs
• Friendly team who is eager to meet you

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What's next?

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.

The recruitment process starts with an HR discussion, followed by a technical test and a final talk with the hiring manager.

About Us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co‑creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means : what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting‑edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.

If you suspect you've been targeted, please contact us immediately at [e-mail] for verification.

Key Points to Remember

• Legitimate job offers only follow interviews conducted with our hiring managers or clients.
• We will never ask for payment at any stage of the recruitment process.

Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.