Service Specialist

Medtronic; Remoto; EUR 30.000 - 50.000; Part-time

Descrizione del lavoro

A global healthcare technology leader is seeking a part-time Service Specialist to support Service & Repair operations. The role requires advanced Excel skills and experience with Salesforce. Responsibilities include maintaining tools, preparing offers, and collaborating with marketing and sales teams. Candidates must be fluent in English and possess strong organizational and analytical skills. Flexible benefits and competitive compensation are offered, reflecting the mission to restore health and extend life.

Servizi

Competitive salary

Flexible benefits package

Competenze

• Advanced proficiency in Excel and Microsoft Office suite.
• Strong organizational and analytical skills.
• Effective communication and teamwork abilities.
• Fluent in English (spoken and written).
• Experience working with Salesforce and in Service & Repair operations.

Mansioni

• Maintain and update tools for Service & Repair.
• Prepare offers and manage documentation using Salesforce.
• Track maintenance schedules and repairs.
• Collaborate with marketing and sales teams.
• Support business operations and marketing tools.

Conoscenze

Advanced proficiency in Excel

Strong organizational skills

Effective communication skills

Fluent in English

Experience with Salesforce

Strumenti

Salesforce

Microsoft Office

Descrizione del lavoro

Service Specialist – Medtronic

We are seeking a part-time, remote Service Specialist to support our Service & Repair operations and work closely with marketing, sales, and tender office teams. English fluency is required.

Responsibilities

• Maintain and regularly update tools and resources for Service & Repair (S&R, Salesforce, Service Tool)
• Prepare offers and manage documentation/contracts using Salesforce Lightning and Classic
• Track maintenance schedules and repairs, ensuring all processes run smoothly and efficiently
• Seek marketing insights to identify and pursue opportunities for S&R business growth, focusing on increasing attach rates of Service Contracts and promoting service offerings through financial proposals
• Use strong Excel and Microsoft Office skills for data analysis, reporting, and day-to-day operations and to create new tools/solutions for sustaining Service Product line
• Collaborate closely with the tender office, field sales force, and Western Europe Inside Sales team
• Support business operations, including preparation of letters of discontinuation / BO
• Keep marketing tools updated and assist with event and congress organization

Required Knowledge and Experience

• Advanced proficiency in Excel and Microsoft Office suite
• Strong organizational and analytical skills
• Effective communication and teamwork abilities
• Fluent in English (spoken and written)
• Experience working with Salesforce (Lightning and Classic), proven experience in Service & Repair operations or product/service support, and prior involvement in cross-functional teams such as Sales, Marketing, and the Tender Office

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive salary and flexible benefits package. Our commitment to employee life is at the core of our values. We recognize their contributions and offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our mission is to alleviate pain, restore health, and extend life — uniting a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people.