Service Manager Italy & Iberia

LUZA PT/HITO Solutions; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A multinational company is seeking a Service Manager for Italy & Iberia to enhance dealer service capabilities and customer satisfaction. You will be responsible for technical support, KPI management and ensuring high service standards. Ideal candidates have a Bachelor's degree in a technical field, experience in service management of construction equipment, and analytical skills. The role involves significant travel, approximately 50-60% of the time, and offers a dynamic working environment within a global industrial organization.

Servizi

Dynamic environment

International role with high visibility

Opportunity to work closely with dealers and customers

Competenze

• Minimum hands-on experience in service or technical management roles is required.
• Proven experience in service management within construction equipment or off-highway machinery.
• Advanced knowledge in hydraulics, electrics and engine/emission systems is essential.

Mansioni

• Develop and improve dealer service capabilities in line with EU Service Operation Guidelines.
• Monitor and analyse Dealer Service KPIs and define action plans.
• Provide technical support and solutions for complex product issues.

Conoscenze

Technical support

KPI management

Analytical skills

Presentation skills

Formazione

Bachelor’s Degree in Mechanics or similar technical field

Strumenti

Diagnostic tools

Descrizione del lavoro

LUZA PT/HITO Solutions | Contract OR B2B

Step into a dynamic ecosystem where the future of business is created and lived every day. Be part of it!

At LUZA Group, passion, perseverance, and the drive to excel define our path to success.

Founded in 2006, we are a Portuguese multinational with over 1,200 talented professionals and a turnover surpassing 30M. With a strong presence in key markets (Portugal, Spain, Morocco, Brazil, Mexico, the United States, and China) we deliver innovative solutions in engineering, IT, design, consulting, Industry 4.0, training, and recruitment. Our people and their talent power everything we do.

This is a moment of growth and opportunity. The future belongs to visionary minds. Will you join us?

Overview

This is a remote position.

Service Manager Italy & Iberia

The Role

We are looking for a Service Manager – Italy & Iberia to strengthen dealer service capabilities and ensure high standards of technical support, service performance and customer satisfaction across the region. Reporting to the Regional Product Support Manager, this role plays a key part in developing dealer service operations, monitoring KPIs and acting as a technical reference for complex product and quality issues. The position is home-office based, with frequent travel across Italy and the Iberian region.

Responsibilities

• Dealer Service Capability Development
  • Develop and improve dealer service capabilities in line with EU Service Operation Guidelines
  • Support dealers in tools & equipment, service processes, staffing, training and maintenance records
  • Drive service campaign completion, oil sampling and iRecord data transmission
  • Lead Quarterly Reviews and Dealer Scorecard assessments
• Service Performance & KPI Management
  • Monitor and analyse Dealer Service KPIs
  • Define and follow up action plans to improve service performance
  • Review results with dealers using structured performance reports
• Technical Support & Product Quality
  • Provide technical support and solutions for complex product issues
  • Guide dealers in diagnostics and root cause analysis
  • Report quality issues with complete technical data to regional and HQ teams
  • Support parts return, tests and trials when required
• Training & Warranty Management
  • Define and execute annual dealer technical training plans
  • Manage warranty and SMR authorisations within defined LOA
  • Ensure rework and service campaigns are completed on time and to target
• Customer Loyalty
  • Support and execute customer loyalty programmes (e.g. service care initiatives) in line with AOP objectives

Requirements

Education & Background

• Bachelor’s Degree in Mechanics or similar technical field
• Proven experience in service management within construction equipment or off-highway machinery
• Valid driving licence (B or higher)
• Knowledge of local work safety regulations

Technical Skills

• Advanced knowledge in hydraulics, electrics and engine/emission systems
• Comfortable with diagnostic tools and IT systems
• Solid reporting and presentation skills

Languages

• English (professional level)
• Spanish or Portuguese is a plus

Experience & Availability

• Hands-on experience in service or technical management roles
• Willingness to travel 50–60% of the time

Personal Profile

• Analytical and solution-oriented mindset
• Strong focus on priorities and end-to-end issue resolution
• Team player, comfortable working across cultures and regions
• Proactive, innovative and continuously looking for improvement opportunities

Why Join

• International role with high visibility
• Strong technical and operational impact
• Opportunity to work closely with dealers, customers and regional management
• Dynamic environment within a global industrial organisation