Service manager

EstiaTech - Passion for Technology; Roma; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A multinational technology firm based in Rome is seeking an experienced Service Manager specializing in IT and Digital Transformation. The ideal candidate should have at least 2 years of experience in managing mobile network connectivity services and a strong understanding of telecommunications technologies. Responsibilities include ensuring service management meets SLAs and KPIs while leading a dynamic team. The position offers a permanent contract with benefits including health insurance, training, and fitness access.

Servizi

Individual English courses

Training and specialization courses

Private supplementary health insurance

Annual fitness center access

Public transport pass

Competenze

• Minimum 2 years of experience in managing service delivery and SLAs.
• Proficiency in professional English, both written and spoken.
• Understanding of Public and/or Private 5G network architecture.

Conoscenze

Mobile network connectivity management

Problem-solving and troubleshooting

Leadership and team management

Outstanding communication skills

Vendor management

Formazione

Bachelor's degree in Telecommunications or related field

Descrizione del lavoro

For several international projects to be held in one of our clients, a multinational company based in Rome, we are looking for brilliant candidates with experience as Service Manager (IT and Digital Transformation) :

• Bachelor's degree in a relevant field (e.g., Telecommunications, Electrical Engineering, Computer Science) or equivalent practical experience.
• Proven experience in managing mobile network connectivity services, including indoor and outdoor Distributed Antenna Systems (DAS).
• Knowledge of mobile network technologies, protocols, and standards (e.g., 4G, 5G, LTE).
• Familiarity with indoor and outdoor Distributed Antenna Systems (DAS) deployment and optimization.
• Understanding of Public and / or Private 5G network architecture, implementation, and management.
• Problem-solving and troubleshooting skills in the context of mobile network connectivity and Public and / or Private 5G services.
• Understanding of monitoring techniques to ensure the overall performance, availability, and reliability of the network service.
• Experience and / or understanding of industrial automation technologies and security standards is a plus.
• Proven track record (minimum 2 years) of conducting service management meetings to ensure that SLAs are met and KPIs are correctly monitored.
• Understanding of vendor management and contract negotiation processes.
• Strong leadership and team management abilities.
• Outstanding communication and interpersonal skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Proficiency in professional English, both written and spoken.

Contract & Benefits :

• Permanent contract
• Individual English courses on online platform
• Training and specialization courses
• Private supplementary health insurance
• Annual pass with unlimited access to the circuit's fitness centers / Pass for public transport