Service manager

DILS srl; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

An IT services provider is seeking an experienced IT Service Manager located in Sesto San Giovanni, Lombardy, Italy. This role involves coordinating technical teams, managing service quality, and ensuring effective communication with stakeholders. The ideal candidate has over 3 years of experience in IT Service Management and is knowledgeable in ITIL practices, KPI monitoring, and data analysis. Competitive compensation will be based on experience, offered in a freelance/independent contractor format.

Competenze

• 3+ years of experience in IT Service Management, Service Coordination, or Delivery.
• Knowledge of IT service management frameworks (ITIL® preferred).
• Strong skills in KPI/SLA governance.

Mansioni

• Coordinate daily operations and technical team workflows.
• Monitor KPI/SLA and drive continuous improvement.
• Prepare documentation and regular service reports.

Conoscenze

IT Service Management

Service Coordination

Data Analysis

Interpersonal Skills

Problem-solving

Strumenti

Ansible Tower

GitHub

Descrizione del lavoro

We are looking for an IT Service Manager with experience in coordinating technical teams and managing complex IT services. The role is key to ensuring service quality, performance monitoring, and smooth communication with stakeholders.

What you will do

• Coordinate daily operations and technical team workflows
• Plan, organize, and oversee service activities
• Act as the main point of contact for stakeholders and governance teams
• Monitor KPI/SLA and drive continuous improvement
• Manage operational issues and the full resolution lifecycle
• Analyze processes and introduce optimization methodologies
• Prepare documentation and regular service reports
• Support service strategy and prioritization

What we’re looking for

• 3+ years of experience in IT Service Management, Service Coordination, or Delivery
• Knowledge of IT service management frameworks (ITIL® preferred; certification is a plus)
• Strong skills in KPI/SLA governance and data analysis
• Familiarity with automation/versioning tools (e.g., Ansible Tower, GitHub)
• Excellent communication, organizational, and interpersonal skills
• Problem-solving mindset and ability to work independently
• Willingness to travel as needed

Seniority level

Middle–Senior

Contract

To be evaluated based on experience; freelance/independent contractor (P.IVA)

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

Location

Sesto San Giovanni, Lombardy, Italy